Job Opportunities

• Plans and coordinates all event logistics including date, time, location, facilities, staffing, theming, props, entertainment, food and beverage, pricing, and any additional special offerings.
• Researches and reports on feasibility of national and regional trends in attractions and special event production and marketing. Strategically establishes events calendar to maximize exposure and minimize competition with other venues. 
• Responsible for creative design and layout of all events including Lights Before Christmas and Boo at the Zoo. Stays current on trends in event design and materials.
• Cooperates with other zoo and garden departments to facilitate event success. Cultivates and maintains a positive working environment. Effectively interacts and communicates with senior staff, employees, volunteers, and various external groups/vendors.
• Supervises events personnel, hires and trains staff, responsible for scheduling, payroll/time keeping, and proactive management of employee relations.
• Keeps records of events to build and maintain event history.  Conducts evaluations during and after events to determine guest satisfaction and fiscal success.
• Supervises events (working evenings and weekends as needed) to troubleshoot any problems and ensure that events run smoothly and that guests and/or vendors are pleased with their Riverbanks experience. 
• Utilizes excellent customer service, verbal communication, negotiation, and problem-solving skills. 
• Analyzes and prepares a variety of reports/forms, billing invoices, and general correspondence. Manages all events-related budgets and reports, departmental purchases, and equipment and supplies.

• Replaces or repairs various industrial equipment, heat pumps, air conditioning units, electric strip heat, gas boilers, domestic refrigerators, water coolers, cold generators, window units, ventilation systems, chill water units, and life support systems for various animals, fish, and reptiles. 
• Performs regular maintenance and preventative maintenance tasks, such as charging systems with refrigerant, replacing parts, changing filters, lubricating motors and parts, cleaning fan coils, blowing out condensation lines, etc. 
• Monitors and maintains energy management system to include, entering weekly schedules for facility and rental events, analyzing data from system for troubleshooting, monitoring system from home via mobile device. 
• Receives and reviews various records and reports such as maintenance requests, billing invoices, shipping invoices, technical study reports, architectural drawings, electrical diagrams, pressure temperature charts, etc. 
• Utilizes a wide array of tools such as sheet metal tools, carpentry tools, electrical tools, mechanical tools, masonry tools, plumbing tools, HVAC tools, computers, refrigerant recovery machine, various electronic testing equipment, leaks detectors, phones system testing and analyzing equipment, etc. 
• Works as a member of the maintenance team on various projects, completing HVAC and general maintenance and construction tasks.  
• Responsible for responding to after hours and weekend HVAC equipment outages per the direction of the Director of Facilities Maintenance.

Assistant Restaurant Manager, Riverbanks Zoo and Garden 

Reports To: Restaurant Manager

Schedule: Flexible, at the discretion of Operations Manager. Includes weekends, holidays, and occasional night events as well as nights in October for Boo at the Zoo and nights in November and December for Lights Before Christmas.

Summaries of Duties and Responsibilities:·        

• Responsible for all of the day-to-day operations associated with Tuskers and maintain the restaurant in a clean, attractive and highly marketable condition.
• Ensure maximum profitability and compliance with company procedures.
• Must communicate with the Executive Chef, Warehouse Manager, Tuskers Manager, Operations Manager and other kitchen personnel pertaining to product inventory, its proper usage and staffing matters.
• Manage the preparation of food products within company guidelines while adhering to all health department guidelines.
• Ensure all employees are trained to properly and safely handle food.
• Supervise the front line staff and cashiers to ensure the highest level of customer service.
• Must have a positive attitude and be a team player, self-starter and have a sense of urgency.
• Must be able to maintain good staff morale.
• Conduct daily meetings in which pertinent details are specified to staff (attendance projections, menu changes, special events, food prep plans, etc.)
• Monitor employees on all SSA policies/procedures, and work with the Operations Manager and Restaurant Manager to take necessary action on employees who violate guidelines.
• Must possess the ability to manage multiple positions including grill, expo, fryers and front line. 
• If additional staff is needed during peak times, must communicate with the Operations Managers in a timely matter to ensure adequate staff is on-hand.
• Responsible for inventory control by monitoring stock levels, completing stock sheets daily and controlling waste.
• Complete Month End Inventory as directed by the Operations Manager.
• Maintain a clean and safe environment. Keep stock room, coolers and all work areas organized.       
• Oversee front of house cleanliness and ensure utensils, napkins and condiments are stocked.         
• Uphold the merchandising standards set forth by the Operations Manager and Restaurant Manager.
• Must have knowledge of POS systems and adequate cash handling skills.
• Represent our client’s mission and develop a seamless and professional relationship with all clients and employees to ensure a positive working environment. 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).                       

Please submit a cover letter, resume, and list of 3 professional references to Lavonda McDowell, Restaurant Manager, at lavondamcdowell@kmssa.com. If we determine that your experience and skills match the needs for this opening we will contact you directly.

Catering Operations Manager at Riverbanks Zoo & Garden

Reports to: General Manager and Assistant General Manager

Supervises: Catering Staff

Work Schedule: Flexible, at the discretion of GM. Includes nights, weekends and holidays.

Summaries of Duties and Responsibilities:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Plan, produce, and execute private events in coordination with the sales team.
• Will require strong communication skills to effectively produce events in accordance to the expectations set by the sales team.
• Cultivate a creative and collaborative environment.
• Partner with internal team members to ensure event success.
• Generate detailed event plans such as execution plans, timelines and diagrams.
• Manage banquet staff, scheduling, staff performance, and facilitate equipment procurement, repairs, and storage.
• Create eye catching & innovative displays with Executive Chef and implement team.
• Understand the client and organization, as well as the details of planning and executing an event from setup, event service, and post-event processes.
• Responsible for providing each guest uncompromised hospitality and quality service.
• Maintaining customer and client relations throughout the event, touching base and maintaining contact with customer and client needs from start to finish of event.
• Maintain all catering spaces and work environments in a clean and organized condition and in line with the City of Columbia Health Department guidelines.
• Must have a positive attitude, be a team player, self-starter and have a sense of urgency.
• Must be able to maintain good staff morale and cultivate a culture that coincides with that of the culture set by GM and SSA.
• Maintain a professional appearance and mannerisms at all times.
• Represent our client’s mission and develop a seamless and professional relationship with all clients and employees to ensure a positive working environment.

Job Requirements:

• Minimum of 2-4 years previous catering sales and operations experience, with a previous knowledge of facility-based catering.
• Must have knowledge of culinary menus, bar service, plated dinner service, buffet operations and beverage service.
• Must be able to manage and execute multiple events in multiple venues at one time.
• Excellent written and verbal skills.
• Great people skills and customer service abilities.
• Must be organized and be able to hire, train, and manage full time and part time banquet staff.
• Candidate must be proficient in Microsoft Office applications and basic experience in calendar and/or BEO software similar to Delphi or Caterease.

In order to be considered for this position you must submit a cover letter, resume, and list of 3 professional references.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments). 

REVISED: October 2019

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. This position is is part-time seasonal. We are looking to fill positions for the hours of 9am-5pm Monday-Friday. Scheduling is flexible within limits. Must be able to work outdoors in all weather conditions. 

Compensation: Competitive wages based on experience.

Responsibilities:

•  Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Uphold a professional appearance and mannerism at all times.
• Provide excellent food and beverage service for zoo guests.
• Maintain knowledge of policies and procedures.
• Maintain sense of urgency when on the service floor.
• Maintain back of the house, front of the house, and side work duties for overall productivity.
• Maintain positive and professional attitude at all times.
• Seek council from management when needed.
• Maintain clear and open communication between all staff members for overall positive guest experience.
• Work well within a team and independently.
• Must be able to take initiative.
• Ability to work well under pressure.
• Follow Health and Safety practices at all times.
• Complete all other duties as assigned.

Education and Experience:

• Customer service, food service, or waiter experience preferred, but not required.
• Some areas require service of alcohol to guests.
• Previous experience serving alcohol in a concessions like setting is not required but preferred.
• Be willing to interact with guests of all ages.Must be able to work weekends and weekdays, and some nights for special events.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Based on Experience.

Duties and Responsibilities

• Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a professional appearance and mannerism.
• Assist with set-up of tables, linens, chairs, etc, for full service of events.
• Provide excellent food and beverage service for events.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
• Maintain knowledge of policies and procedures.
• Pay close attention to detail.
• Maintain sense of urgency when on the service floor.
• Maintain back of the house, front of the house and side work duties for overall productivity.
• Maintain positive and professional attitude.
• Seek council from management when needed.
• Maintain clear and open communication between all staff members for overall event success.
• Work well within a team and independently.
• Must be able to take initiative.
• Ability to work well under pressure.
• Follow Health and Safety practices at all times.
• Complete all other duties as assigned.

Requirements

• Customer Service or waiter experience.
• Minimum 18 years of age
• Previous experience serving alcohol in an event setting is not required but is a plus.
• Reliable transportation 

Reports to: Restaurant Manager and Assistant Restaurant Manager  

Responsibilities for Dishwasher   

• Scrape, rinse, and load dishes and utensils into dish machine or 3 compartment sink    
• Wash and sanitize all pans, utensils, and dishes     
• Clean, sanitize, and maintain dish machine      
• Unload dishes and utensils from dish machine and organize them properly     
• Empty trash containers and wash them regularly     
• Maintain a clean work area and kitchen by sweeping and mopping as needed      
• Clean food prep stations and equipment      
• Support other restaurant staff members by assisting with other tasks as needed      
• Must have a positive attitude with a team mentality 

Qualifications     

• High school diploma or general education degree (GED) preferred     
• Restaurant or customer service experience preferred    
• Must be able to stand continuously throughout an 8 hour shift     
• Ability to lift and carry up to 50 pounds      
• Comfortable bending, climbing, reaching, stooping, and moving quickly   
• Available 9am-5pm weekdays with the ability to work special event nights, weekends, and holidays      
• Working knowledge of sanitation procedures  

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).    

Service Systems Associates, is currently hiring for sales associates, at the Riverbanks Zoo and Garden Gift shop. Candidate should displays a high level of energy and enthusiasm on the sales floor. Duties include, but not limited to:

• Greeting Guests entering the Associate’s zone.
• Guests focused.
• Actively smiling and is approachable.
• Crossing paths and proactively engaging Guests.
• Suggestively Sells, Offers add-ons with every purchase.
• Consistently demonstrates the ability to transition from store maintenance to Guest Service smoothly and with a sense of urgency.

The Associate is quickly and accurately counting and checking in merchandise; follows the standards and expectations set forth in the Visual Presentation binder. Actively stocking and cleaning (including detailed areas); keeps busy when Guest traffic is slow. Teamwork by assisting their peers; assists peers with Guest questions and needs.

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Shift Leader reports to the Food and Beverage Operations Manager and Assistant Managers. Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.

Duties and Responsibilities

• Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a professional appearance and mannerism.
• Assist with opening and closing of park and garden.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
• Maintain knowledge of policies and procedures.
• Pay close attention to detail.
• Maintain sense of urgency when in the park.
• Maintain back of the house, front of the house and side work duties for overall productivity.
• Seek council from management when needed.
• Maintain clear and open communication between all staff membersWork well within a team and independently.
• Must be able to take initiativeAbility to work well under pressure.
• Follow Health and Safety practices at all times.
• Ability to instruct, teach, and motivateAbility to multi-task and accomplish several tasks in one day.
• Some understanding of fiscal responsibility.
• Understands food safety rules.
• Understands Merchandising.
• Able to handle constructive feedback and will work hard to learn.
• Complete all other duties as assigned

Requirements

• A positive and professional attitude and appearance.
• Customer Service experience.
• Experience managing a small team.

If we determine that your experience and skills match the needs for this opening we will contact you directly.