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Job Opportunities

Join us because Riverbanks Zoo and Garden is a great place to work and grow!

It takes an incredible team of talented people to operate one of America’s best zoos. Be a part of what makes Riverbanks Zoo and Garden so remarkable! Riverbanks and Service Systems Associates offer a variety of full- and part-time job opportunities at the Zoo and Garden in an exciting and dynamic work environment.

Riverbanks Zoo and Garden — Administration, Animal Care, Education, Guest Services, Grounds, Horticulture, Housekeeping, Maintenance and Public Safety

An exciting multi-million dollar major expansion is underway at Riverbanks Zoo and Garden, promising a world-class guest experience at every turn. Come grow with us! Riverbanks is an Equal Opportunity Employer.

Benefits of Employment with Riverbanks

The following vary for full-time and part-time employees:

  • State health and life insurance plans.
  • State retirement plan.
  • State credit union eligibility.
  • Sick and vacation leave.
  • 50% discount in Riverbanks restaurants.
  • 20% discount in Riverbanks gift shops.
  • Employee of the month recognition program.
  • Employee activities and celebrations.
  • Employee membership.
  • Free guest passes each year.

Current Job Openings with Riverbanks (last updated on May 23, 2019)

Riverbanks accepts applications via an online submission process only for current open positions; walk-in applications are not accepted. To apply, click on the online application button for the position you are interested in below. All applicants will receive notice of receipt of their application by an electronic auto-response; however, only the top candidates for each position will be contacted via telephone. If you are not contacted for an interview, please be assured that your resume will be kept on file for one year should a similar opportunity arise.

Admissions Attendant

Part-time
Grade 2
Salary: $8.18/hr
Posted: 5/23/2019

Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under direct supervision, provides an outstanding experience to Riverbanks’ guests and Society members. Works in various point of sale areas throughout the park, including ticket booths, information booths and entrance gates. Handles purchase transactions. Communicates with the public about Riverbanks exhibits, attractions, services, and policies. Reports to the Guest Services Manager and the Director of Guest Services.

Education and Experience: High school diploma and 4-6 months of work experience in customer service or any equivalent combination of education, training and experience, which provides the required skills, knowledge and abilities. Cashier experience and strong customer services skills are required.  Must be available week days and weekends.

Maintenance Technician

Full-time
Grade 10
Salary: $13.86/hr
Posted: 5/15/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation. 

Responsibilities: Under general supervision, is responsible for general repair and maintenance to a variety of structures, equipment, vehicles, and facilities at Riverbanks Zoo and Garden.  Duties will vary daily and can include assignments such as general repair, preventative maintenance, carpentry, minor plumbing/electrical/HVAC, welding, excavating, fence repair, etc.  May be required to operate medium to heavy equipment such as a forklift, backhoe, skid steer, snorkel lift, trencher, etc. as required to complete assignments.  Also may participate in renovation or construction projects. Regular Schedule:  Tuesday – Saturday 8:00am – 5:00pm. Must be available to work occasional Saturdays and evenings when needed for special projects or zoo events. Must be available for on-call duty after hours.

Education and Experience: High school graduate with vocational/technical training in equipment repair/trade or Associates Degree in related field, and three to five years of experience as a maintenance worker or tradesmen; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.  Must possess or be eligible for a valid S.C. driver's license.

Housekeeper (Part-time)

Part-time
Grade 3
Salary: $9.42/hr
Posted: 5/8/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.  

Responsibilities: Under general supervision, is responsible for the routine maintenance and upkeep of Riverbanks facilities. Works to maintain a high level of cleanliness throughout Riverbanks Zoo and Garden by following cleaning routines and responding to non-routine cleaning issues. Reports to the Environmental Services Manager.

Education and Experience: High school graduate or equivalent, with six to eleven months of experience in grounds maintenance; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Must maintain a flexible schedule for weekend and evening assignments. Must possess a valid S.C. driver's license.

Veterinary Technician

Full-time
Grade 12
Salary: $31,474-$35,000 (starting salary commensurate with experience)/yr
Posted: 4/3/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision, is responsible for assisting the Director of Animal Health and Staff Veterinarian and providing support in the evaluation and treatment of animals. Performs diagnostic tests and radiographs of animals, monitors patients, maintains records and hospital cleanliness. Assists with surgical procedures and provides daily care for ICU and neonatal patients. Provides care to wild native birds of prey received through the BB&T Raptor Clinic, as well as injured wildlife found on zoo grounds. Conducts all in-house laboratory analysis and proper sample handling and processing. As directed, fills prescriptions, administers treatments and interfaces with keepers on proper administration. Maintains pharmacy and clinical supply inventory.

Education and Experience: Associate's or Bachelor’s degree in Veterinary Technology and one to two years of experience in animal care required; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Must be licensed in the state of South Carolina within one year of start.

The ideal candidate will be dedicated to excellence with a strong desire to promote and provide top quality animal care in a zoological setting. Outstanding organization, interpersonal, and communication (written and verbal) skills are required in this role. Must be proficient with current computer applications to include MS Office Suite. Must be able to work a flexible schedule, which will include weekends and/or evenings and holidays. Must possess or be eligible for a valid SC driver’s license.

Groundskeeper (Part-time)

Part-time
Grade 3
Salary: $9.42/hr
Posted: 4/3/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision is responsible for the routine maintenance and upkeep of park grounds and facilities. Works to maintain a high level of cleanliness throughout Riverbanks Zoo and Garden. Operates trucks, forklift, blowers and various grounds maintenance tools to perform tasks. Reports to the Environmental Services Manager.

Education and Experience: High school graduate or equivalent, with five to eleven months of experience in grounds maintenance, housekeeping, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Maintains a flexible schedule. Must possess a valid S.C. driver's license.

Staff Veterinarian

Full-time
Grade 15
Salary: $60,000-$70,000 (hiring range commensurate with experience)/yr
Posted: 3/29/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Given objectives set by the Director of Animal Health, is responsible for diagnosing and treating illness and injuries and administering preventive medicine programs for Riverbanks Zoo & Garden’s animal collection and birds presented to the BB&T Raptor Center. Exercises skill and responsibility in anesthesia, surgery, quarantine protocols, radiology, nutrition, parasite management, and necropsy.  
  • Manages medical records using Zoological Information Management Software. 
  • Communicates with animal care staff to ensure optimal health care for the collection and works with them to monitor and treat animal diseases.
  • Works with the animal care staff to develop necessary modifications in animal habitat, diet, training, and enrichment. Remains well informed of changes in policies, animal care, supply needs and equipment and ensures compliance with established policies.
  • Cultivates and maintains a positive working environment. Effectively interacts and communicates with senior staff, employees, interns, volunteers, and other zoo and garden departments.
  • Contributes to various organization-wide initiatives and projects. Participates in dangerous animal escape procedures and drills.
  • Participates in relevant AZA conservation and science committees/activities. Some travel required to attend meetings, professional development opportunities or conferences.

Education and Experience: Doctorate of Veterinary Medicine from an accredited university, with a minimum of one year of post-graduate training required. At least one year of veterinary experience within a zoological institution preferred; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Residency training preferred.

The ideal candidate will be able to work independently without close oversight, but also be a team player who will productively engage with others at varying levels of seniority. Strong communication, interpersonal, and supervisory skills are required in this role. Must maintain a flexible schedule for weekend, holiday, and after-hours assignments. Must be dedicated to excellence with a strong desire to promote and provide top quality animal care in a zoological setting. Must possess or be eligible for a valid SC State Veterinary license and SC driver’s license.

SSA — Food Service, Catering, and Retail

Service Systems Associates (SSA) is the on-site provider of culinary and retail experiences at Riverbanks Zoo and Garden. SSA is an Equal Opportunity Employer and offers a variety of full- and part-time positions at Riverbanks throughout the year. Benefits will vary.

Current Job Openings with SSA (last updated on May 23, 2019)

Catering Operations Manager

Full-time
Posted: 5/13/2019
Reports To: General Manager and Assistant General Manager
Supervises: Catering Staff
Work Schedule: Flexible, at the discretion of GM. Includes nights, weekends and holidays.

Summaries of Duties and Responsibilities:
  • Plan, produce, and execute private events in coordination with the sales team. Will require strong communication skills to effectively produce events in accordance to the expectations set by the sales team.
  • Manage banquet staff, scheduling, staff performance, and facilitate equipment procurement and storage.
  • Must have knowledge of: Culinary menus, bar service, plated dinner service, buffet operations and beverage service.
  • Understand the client and organization, as well as the details of planning and executing an event from setup, event service, and post-event processes.
  • Responsible for providing each guest uncompromised hospitality and quality service and maintaining customer and client relations throughout the event, touching base and maintaining contact with customer and client needs from start to finish of event.
  • Maintain all catering spaces and work environments in a clean and organized condition and in line with the City of Columbia Health Department guidelines.
  • Must have a positive attitude and be a team player, self-starter and have a sense of urgency.  Must be able to maintain good staff morale and cultivate a culture that coincides with that of the culture set by GM and SSA.
  • Maintain a professional appearance and mannerisms at all times.
  • Represent our client’s mission and develop a seamless and professional relationship with all clients and employees to ensure a positive working environment.

Job Requirements:
  • Minimum of 2-4 years previous catering sales and operations experience, with a previous knowledge of facility-based catering.
  • Excellent written and verbal skills.
  • Good people skills and customer service abilities.
  • Must be organized and be able to hire and manage banquet staff.
  • Candidate must be proficient in Microsoft Office applications and basic experience in calendar and/or BEO software similar to Delphi or Caterease.

 

Please submit resume, cover letter, and list of 3 references.  


This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.  The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

Shift Leader

Part-time (15-40 ours weekly depending on the season)
Posted: 5/13/2019

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Shift Leader reports to the Food and Beverage Operations Manager and Assistant Managers. Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.

Duties and Responsibilities

  • Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Maintain a professional appearance and mannerism.
  • Assist with opening and closing of park and garden.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
  • Maintain knowledge of policies and procedures.
  • Pay close attention to detail.
  • Maintain sense of urgency when in the park.
  • Maintain back of the house, front of the house and side work duties for overall productivity.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff membersWork well within a team and independently.
  • Must be able to take initiativeAbility to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Ability to instruct, teach, and motivateAbility to multi-task and accomplish several tasks in one day.
  • Some understanding of fiscal responsibility.
  • Understands food safety rules.
  • Understands Merchandising.
  • Able to handle constructive feedback and will work hard to learn.
  • Complete all other duties as assigned

Requirements

  • A positive and professional attitude and appearance.
  • Customer Service experience.
  • Experience managing a small team.

If we determine that your experience and skills match the needs for this opening we will contact you directly.

Warehouse Associate

Part-time (Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.)
Posted: 5/13/2019

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Works well with warehouse manager in compliance with OSHA regulations as well as SSA and Riverbanks Zoo established policies and procedures.
  • Effectively monitors flow of goods and implements First-In First-Out (FIFO) method.
  • Assist in Oversight of receiving, warehousing, distribution, and maintenance operations.
  • Coordinates with the F&B Operations Manager, Executive Chef, and Warehouse Manager with regards to incoming deliveries of food and supplies.
  • Maintains the highest standards of customer service by immediately attending and resolving client issues.
  • Ensures accuracy of product inventories by vendors.
  • Coordinates with Warehouse manager to maintain complete production plan, inventory control, and warehouse records.
  • Provides advice and support to other departments on production planning, inventory control, and warehouse matters.
  • Ensure optimal inventory levels of full goods are maintained in order to fulfill daily needs.
  • Ensure efficient utilization of space; establish warehouse layout and route truck loading patterns that minimize loading times and guarantee proper stock rotation.
  • Assists in placing orders as needed through food and beverage venders.
  • Work closely with warehouse manager to meet budgetary and operational goals.
  • Maintain and enforce standards of health, safety, hygiene and security.

OTHER DUTIES AND RESPONSIBILITIES

  • High school diploma, GED, or equivalent required.
  • 1 year warehouse or stocking experience.
  • Knows and follows all safety requirements; strives to maintain a safe work environment.
  • Must be organized and able to take initiative.
  • Effectively gives and receives feedback; willingly asks questions and seeks direction, as needed.Must be able to function within a team environment and work independently.
  • Works well under pressure.
  • Experience working with manual or powered pallet jacks preferred; forklift certification a plus.
  • Excellent verbal and written communication.
  • Other duties as assigned.


Catering and Event Server

Part-time (10–40 hours weekly depending on season)
Posted: 5/23/2019

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Based on Experience.

Duties and Responsibilities

  • Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Maintain a professional appearance and mannerism.
  • Assist with set-up of tables, linens, chairs, etc, for full service of events.
  • Provide excellent food and beverage service for events.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
  • Maintain knowledge of policies and procedures.
  • Pay close attention to detail.
  • Maintain sense of urgency when on the service floor.Maintain back of the house, front of the house and side work duties for overall productivity.
  • Maintain positive and professional attitude.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff members for overall event success.
  • Work well within a team and independently.
  • Must be able to take initiative. Ability to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Complete all other duties as assigned.Previous experience serving alcohol in an event setting is not required but is a plus.

Requirements

High school diploma or GED certificate.Customer Service or waiter experience.