Job Opportunities

Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under direct supervision, provides an outstanding experience to Riverbanks’ guests and Society members. Works in various point of sale areas throughout the park, including ticket booths, information booths and entrance gates. Handles purchase transactions. Communicates with the public about Riverbanks exhibits, attractions, services, and policies. Reports to the Guest Services Manager and the Director of Guest Services.

Education and Experience: High school diploma and 4-6 months of work experience in customer service or any equivalent combination of education, training and experience, which provides the required skills, knowledge and abilities. Cashier experience and strong customer services skills are required.  Must be available week days and weekends.

• Facilitate daily Wildlife Up-Close encounters for guests by handling and interpreting animal ambassadors.
• Lead scripted interpretive programs during daily feedings and training sessions over microphone to large audiences.  

Assistant Restaurant Manager, Riverbanks Zoo and Garden 

Reports To: Restaurant Manager

Schedule: Flexible, at the discretion of Operations Manager. Includes weekends, holidays, and occasional night events as well as nights in October for Boo at the Zoo and nights in November and December for Lights Before Christmas.

Summaries of Duties and Responsibilities:·        

• Responsible for all of the day-to-day operations associated with Tuskers and maintain the restaurant in a clean, attractive and highly marketable condition.
• Ensure maximum profitability and compliance with company procedures.
• Must communicate with the Executive Chef, Warehouse Manager, Tuskers Manager, Operations Manager and other kitchen personnel pertaining to product inventory, its proper usage and staffing matters.
• Manage the preparation of food products within company guidelines while adhering to all health department guidelines.
• Ensure all employees are trained to properly and safely handle food.
• Supervise the front line staff and cashiers to ensure the highest level of customer service.
• Must have a positive attitude and be a team player, self-starter and have a sense of urgency.
• Must be able to maintain good staff morale.
• Conduct daily meetings in which pertinent details are specified to staff (attendance projections, menu changes, special events, food prep plans, etc.)
• Monitor employees on all SSA policies/procedures, and work with the Operations Manager and Restaurant Manager to take necessary action on employees who violate guidelines.
• Must possess the ability to manage multiple positions including grill, expo, fryers and front line. 
• If additional staff is needed during peak times, must communicate with the Operations Managers in a timely matter to ensure adequate staff is on-hand.
• Responsible for inventory control by monitoring stock levels, completing stock sheets daily and controlling waste.
• Complete Month End Inventory as directed by the Operations Manager.
• Maintain a clean and safe environment. Keep stock room, coolers and all work areas organized.       
• Oversee front of house cleanliness and ensure utensils, napkins and condiments are stocked.         
• Uphold the merchandising standards set forth by the Operations Manager and Restaurant Manager.
• Must have knowledge of POS systems and adequate cash handling skills.
• Represent our client’s mission and develop a seamless and professional relationship with all clients and employees to ensure a positive working environment. 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).                       

Please submit a cover letter, resume, and list of 3 professional references to Lavonda McDowell, Restaurant Manager, at lavondamcdowell@kmssa.com. If we determine that your experience and skills match the needs for this opening we will contact you directly.

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Based on Experience.

Duties and Responsibilities

• Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a professional appearance and mannerism.
• Assist with set-up of tables, linens, chairs, etc, for full service of events.
• Provide excellent food and beverage service for events.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
• Maintain knowledge of policies and procedures.
• Pay close attention to detail.
• Maintain sense of urgency when on the service floor.Maintain back of the house, front of the house and side work duties for overall productivity.
• Maintain positive and professional attitude.
• Seek council from management when needed.
• Maintain clear and open communication between all staff members for overall event success.
• Work well within a team and independently.
• Must be able to take initiative. Ability to work well under pressure.
• Follow Health and Safety practices at all times.
• Complete all other duties as assigned.Previous experience serving alcohol in an event setting is not required but is a plus.

Requirements

High school diploma or GED certificate.Customer Service or waiter experience.

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. This position is is part-time seasonal. We are looking to fill positions for the hours of 9am-5pm Monday-Friday. Scheduling is flexible within limits. Must be able to work outdoors in all weather conditions. 

Compensation: Competitive wages based on experience.

Responsibilities:

•  Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Uphold a professional appearance and mannerism at all times.
• Provide excellent food and beverage service for zoo guests.
• Maintain knowledge of policies and procedures.
• Maintain sense of urgency when on the service floor.
• Maintain back of the house, front of the house, and side work duties for overall productivity.
• Maintain positive and professional attitude at all times.
• Seek council from management when needed.
• Maintain clear and open communication between all staff members for overall positive guest experience.
• Work well within a team and independently.
• Must be able to take initiative.
• Ability to work well under pressure.
• Follow Health and Safety practices at all times.
• Complete all other duties as assigned.

Education and Experience:

• Customer service, food service, or waiter experience preferred, but not required.
• Some areas require service of alcohol to guests.
• Previous experience serving alcohol in a concessions like setting is not required but preferred.
• Be willing to interact with guests of all ages.Must be able to work weekends and weekdays, and some nights for special events.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.

REPORTS TO: Catering Operations Manager

WORK SCHEDULE: Hours vary depending on private event time including, nights, weekends and holidays.

JOB FUNCTION

To greet private event guests, vendors, and provide directions to event locations.

JOB REQUIREMENTS

• Must be at least 16 years of age.
• Have a positive attitude.
• Be able to work in all outdoor weather conditions.
• Must be able to stand for long periods of time.

ESSENTIAL DUTIES

• Provide a friendly greeting to guests arriving at zoo and direct individuals, guests or vendors to the proper place following zoo and SSA guidelines.
• Provide a friendly greeting to guests leaving the zoo.
• Communicate, in a positive manner, information about the zoo and private event spaces.
• Respond to the zoo radio in a polite, courteous tone.
• Notify the Public Safety Office and private event supervisor immediately of any incidences or extreme/unusual circumstances that could potentially harm someone or the zoo or if a medical, fire or other emergency occurs.
• Direct traffic in a safe and efficient manner.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Reports to: Restaurant Manager and Assistant Restaurant Manager  

Responsibilities for Dishwasher   

• Scrape, rinse, and load dishes and utensils into dish machine or 3 compartment sink    
• Wash and sanitize all pans, utensils, and dishes     
• Clean, sanitize, and maintain dish machine      
• Unload dishes and utensils from dish machine and organize them properly     
• Empty trash containers and wash them regularly     
• Maintain a clean work area and kitchen by sweeping and mopping as needed      
• Clean food prep stations and equipment      
• Support other restaurant staff members by assisting with other tasks as needed      
• Must have a positive attitude with a team mentality 

Qualifications     

• High school diploma or general education degree (GED) preferred     
• Restaurant or customer service experience preferred    
• Must be able to stand continuously throughout an 8 hour shift     
• Ability to lift and carry up to 50 pounds      
• Comfortable bending, climbing, reaching, stooping, and moving quickly   
• Available 9am-5pm weekdays with the ability to work special event nights, weekends, and holidays      
• Working knowledge of sanitation procedures  

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).    

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Shift Leader reports to the Food and Beverage Operations Manager and Assistant Managers. Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.

Duties and Responsibilities

• Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a professional appearance and mannerism.
• Assist with opening and closing of park and garden.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
• Maintain knowledge of policies and procedures.
• Pay close attention to detail.
• Maintain sense of urgency when in the park.
• Maintain back of the house, front of the house and side work duties for overall productivity.
• Seek council from management when needed.
• Maintain clear and open communication between all staff membersWork well within a team and independently.
• Must be able to take initiativeAbility to work well under pressure.
• Follow Health and Safety practices at all times.
• Ability to instruct, teach, and motivateAbility to multi-task and accomplish several tasks in one day.
• Some understanding of fiscal responsibility.
• Understands food safety rules.
• Understands Merchandising.
• Able to handle constructive feedback and will work hard to learn.
• Complete all other duties as assigned

Requirements

• A positive and professional attitude and appearance.
• Customer Service experience.
• Experience managing a small team.

If we determine that your experience and skills match the needs for this opening we will contact you directly.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works well with warehouse manager in compliance with OSHA regulations as well as SSA and Riverbanks Zoo established policies and procedures.
• Effectively monitors flow of goods and implements First-In First-Out (FIFO) method.
• Assist in Oversight of receiving, warehousing, distribution, and maintenance operations.
• Coordinates with the F&B Operations Manager, Executive Chef, and Warehouse Manager with regards to incoming deliveries of food and supplies.
• Maintains the highest standards of customer service by immediately attending and resolving client issues.
• Ensures accuracy of product inventories by vendors.
• Coordinates with Warehouse manager to maintain complete production plan, inventory control, and warehouse records.
• Provides advice and support to other departments on production planning, inventory control, and warehouse matters.
• Ensure optimal inventory levels of full goods are maintained in order to fulfill daily needs.
• Ensure efficient utilization of space; establish warehouse layout and route truck loading patterns that minimize loading times and guarantee proper stock rotation.
• Assists in placing orders as needed through food and beverage venders.
• Work closely with warehouse manager to meet budgetary and operational goals.
• Maintain and enforce standards of health, safety, hygiene and security.

OTHER DUTIES AND RESPONSIBILITIES

• High school diploma, GED, or equivalent required.
• 1 year warehouse or stocking experience.
• Knows and follows all safety requirements; strives to maintain a safe work environment.
• Must be organized and able to take initiative.
• Effectively gives and receives feedback; willingly asks questions and seeks direction, as needed.Must be able to function within a team environment and work independently.
• Works well under pressure.
• Experience working with manual or powered pallet jacks preferred; forklift certification a plus.
• Excellent verbal and written communication.
• Other duties as assigned.

TYPE: Full TimeSALARY: $13 per hour (Based on Experience)

BENEFITS: Commission eligible, onsite meal program, full medical benefits offered

This position has three main areas of focus:

• Support the Event Staff with all office administrative duties, including running client payments, internal invoicing, and weekly reporting.
• Handle the sales and pre-event coordination of all basic internal events, Overnights, Jungle Meals, and Children’s Birthday Parties.
• Responsible for detailing booked corporate events by effectively communicating with event clients

SPECIFIC RESPONSIBILITIES:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Answer calls and direct them appropriately.
• Become proficient in the use of Caterease event software, follow procedures as set by the Sales Director and always quality control any data that is inputted.
• Work professionally and respectfully with all vendors, clients, and other departments who may be involved in the event process.
• Prepare for and attend the weekly sales meeting, having completed any of your action points from the previous meeting.
• Collecting and processing all client payments for office.
• Responsible for internal invoicing between SSA and RBZ.
• Ensure coordination of promotion material, ticket printing and written agreement development is done in a timely manner for all event and ticket clients.
• Plan, upsell and detail functions with corporate event clients including: space requirements, times, equipment, menus, themes, decorations, etc.
• Knowledge of menu planning, including the ability to guide selections and services.
• Communicate with corporate event clients to make appropriate decisions on items such as timeline, menu, room layout, etc., coordinate logistics, and collecting final payment.
• Ensure client contact and event information is accurately inputted into software on a daily basis.
• Respond in a timely manner, with availability and appropriate information, to all requests. / Respond to client requests in a timely manner and take action to ensure client satisfaction.
• Maintain a strong, positive relationship with the client.
• Professionally troubleshoot any issues that arrive prior to or during the event.
• Other projects as assigned by management.
• Support all other departmental needs as requested from time to time by management.
• Uphold and demonstrate a complete understanding of company policies and procedures.

KNOWLEDGE AND EXPERIENCE

VOCATIONAL AND TECHNICAL SKILLS: Word, Excel, Phone etiquette, and computer skills

EXPERIENCE: The ideal candidate has finished a degree of higher education, preferably relating to events and hospitality, or business, and covering aspects of event coordination and management or equivalent experience.

INTERPERSONAL SKILLS: Must be willing to work as a team, communicating with their own department, suppliers and other departments of the Zoo at all times. The job holder must have a confident yet assuring manner with clients at all times. Excellent oral and writing communication skills are required in order to make any client experience a success. The job holder must demonstrate the ability to remain flexible in a fast-paced environment and ability to work varied hours/days, including nights, weekends and holidays, as needed.

How to Apply: All applicants must submit cover letter and resume.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Job Types: Full-time,Commission

Salary: $13.00 /hour