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Job Opportunities

Join us because Riverbanks Zoo and Garden is a great place to work and grow!

It takes an incredible team of talented people to operate one of America’s best zoos. Be a part of what makes Riverbanks Zoo and Garden so remarkable! Riverbanks and Service Systems Associates offer a variety of full- and part-time job opportunities at the Zoo and Garden in an exciting and dynamic work environment.

Riverbanks Zoo and Garden — Administration, Animal Care, Education, Guest Services, Grounds, Horticulture, Housekeeping, Maintenance and Public Safety

An exciting multi-million dollar major expansion is underway at Riverbanks Zoo and Garden, promising a world-class guest experience at every turn. Come grow with us! Riverbanks is an Equal Opportunity Employer.

Benefits of Employment with Riverbanks

The following vary for full-time and part-time employees:

  • State health and life insurance plans.
  • State retirement plan.
  • State credit union eligibility.
  • Sick and vacation leave.
  • 50% discount in Riverbanks restaurants.
  • 20% discount in Riverbanks gift shops.
  • Employee of the month recognition program.
  • Employee activities and celebrations.
  • Employee membership.
  • Free guest passes each year.

Current Job Openings with Riverbanks (last updated on January 16, 2019)

Riverbanks accepts applications via an online submission process only for current open positions; walk-in applications are not accepted. To apply, click on the online application button for the position you are interested in below. All applicants will receive notice of receipt of their application by an electronic auto-response; however, only the top candidates for each position will be contacted via telephone. If you are not contacted for an interview, please be assured that your resume will be kept on file for one year should a similar opportunity arise.

Summer Camp Counselor

Temporary (June 3 - August 16, 2019)
Grade 5
Salary: $10.45/hr
Posted: 1/16/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Leads summer camp educational programs.  Curriculum topics include, but are not limited to: zoology, botany, ecology, conservation, behavioral science, and other natural & physical sciences. Supervises and motivates groups of 15-25 children (between the ages of 4 and 12 years old) per week.  Enthusiastically presents planned activities and leads zoo and garden tours in an age-appropriate manner that is fun and engaging.  Manages group behavior and demonstrates a passion for nature and children. Acts as a positive role model for campers, parents, and fellow staff, inspiring progressive conservation actions throughout activities and lessons.

Education and Experience: Must be enrolled in a degree-seeking education program, with one to two years experience working with children in an educational or instructional setting (formal or informal teaching, camp staffing, tutoring, coaching, lessons, etc.) or any equivalent combination of training and experience, which provides the required skills, knowledge and abilities. Must have a good knowledge of natural science.  Must possess or be eligible for a valid S.C. driver's license.  Must have and be able to provide proof of current CPR/First Aid certification and a negative TB test by the first day of training.  Must be available for all training dates June 3-7, 2019 from 8am to 5pm.  Must be available at least 9 out of 10 weeks of camp – June 10 through August 16 working Monday – Friday 8:00AM – 4:30PM.

Substitute Counselor

Temporary (June 3 - August 16, 2019)
Grade 5
Salary: $10.45/hr
Posted: 1/16/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Leads summer camp educational programs as needed.  Curriculum topics include, but are not limited to: zoology, botany, ecology, conservation, behavioral science, and other natural & physical sciences. Supervises and motivates groups of 15-25 children.  Enthusiastically presents planned activities and leads zoo and garden tours in an age-appropriate manner that is fun and engaging.  Manages group behavior and demonstrates a passion for nature and children. Acts as a positive role model for campers, parents, and fellow staff, inspiring progressive conservation actions throughout activities and lessons.  Days and times may vary.

Education and Experience: Must be enrolled in a degree-seeking education program, with one to two years experience working with children in an educational or instructional setting (formal or informal teaching, camp staffing, tutoring, coaching, lessons, etc.) or any equivalent combination of training and experience, which provides the required skills, knowledge and abilities. Must have a good knowledge of natural science.  Must possess or be eligible for a valid S.C. driver's license.  Must have and be able to provide proof of current CPR/First Aid certification and a negative TB test by the first day of training. Must be available for all training dates June 3-7 from 8am to 5pm.  Must be available at least 9 out of 10 weeks of camp – June 10 through August 16 working Monday – Friday 7:30AM – 5:15PM.

Half Day Camp/Substitute Counselor

Temporary (June 3 - August 16, 2019)
Grade 5
Salary: $10.45/hr
Posted: 1/16/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Leads summer camp educational programs.  Curriculum topics include, but are not limited to: zoology, botany, ecology, conservation, behavioral science, and other natural & physical sciences. Supervises and motivates groups of 15 children (ages 4-5 years old) per week until noon.  Three days per week half day/sub counselors will sub for a full-time camp counselor through the end of the regular camp day (4pm) and maybe asked to assist with extended stay (5:15pm). Enthusiastically presents planned activities and leads zoo and garden tours in an age-appropriate manner that is fun and engaging.  Manages group behavior and demonstrates a passion for nature and children. Acts as a positive role model for campers, parents, and fellow staff, inspiring progressive conservation actions throughout activities and lessons.

Education and Experience: Must be enrolled in a degree-seeking education program, with one to two years experience working with children in an educational or instructional setting (formal or informal teaching, camp staffing, tutoring, coaching, lessons, etc.) or any equivalent combination of training and experience, which provides the required skills, knowledge and abilities. Must have a good knowledge of natural science.  Must possess or be eligible for a valid S.C. driver's license.  Must have and be able to provide proof of current CPR/First Aid certification and a negative TB test by the first day of training.  Must be available for all training dates June 3-7 from 8am to 5pm.  Must be available at least 9 out of 10 weeks of camp – June 10 through August 16 working Monday – Friday 7:30AM – 5:15PM.

Groundskeeper (Full-time)

Full-time
Grade 3
Salary: $9.42/hr
Posted: 1/16/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision is responsible for the routine maintenance and upkeep of park grounds and facilities. Works to maintain a high level of cleanliness throughout Riverbanks Zoo and Garden. Operates trucks, forklift, blowers and various grounds maintenance tools to perform tasks.  Reports to the Environmental Services Manager.

Education and Experience: High school graduate or equivalent, with five to eleven months of experience in grounds maintenance, housekeeping, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Must possess a valid S.C. driver's license. Must be available to work evenings.

Zip Line Adventure Guide

Part-time (weekend availability required)
Grade 3
Salary: $9.42/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision, works with a team to operate the zip line attraction at Riverbanks. Works with Senior Zip Line Guides and management to ensure the safe and efficient operation of the course and consistent high quality service to all guests. Works with small groups of guests over an extended period of time to facilitate their positive experience. Demonstrates excellent guest service and communication skills. Is comfortable with heights and making judgment calls about guest participation. Reports to the Attractions Supervisor.

Education and Experience: Must be at least 18 years of age with a HS diploma and demonstration of responsible job experience. Some college education is preferred. Must have excellent communication and leadership skills. Safety training and adventure-base programming knowledge preferred. Must successfully complete paid on-site training and work an apprenticeship on Riverbanks’ zip line course in order to continue employment.

Tram Driver

Part-time
Grade 3
Salary: $9.42/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision, operates a multi-car tram along assigned routes to transport guests of the zoo and garden to and from central loading areas.  Provides outstanding guest service while also practicing safe driving habits. Delivers safety speeches and provides assistance to guests with loading and unloading.  Completes a daily pre-opening inspection of the tram.  Maintains records and prepares reports as required.  Must also be available to work evening events as needed.  Reports to the Attractions Supervisor.

Education and Experience: High school graduate.  Previous passenger transportation and/or guest service experience (preferred).  Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift up to 20 lbs., be able to sit or stand for long periods of time and work well in a team setting.  Must possess or be eligible for a valid SC driver’s license.

Ropes Course Attendant

Part-time
Grade 2
Salary: $8.18/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under direct supervision, is responsible for the successful operation of the Sky High Safari attraction at Riverbanks. Works well with a team to ensure the safe and efficient operation of the course and consistent high quality service to all guests. Routinely performs and practices important tasks such as course inspections, harnessing, and emergency procedures. Works well with guests of all ages and abilities. Reports to the Attractions Supervisor.

Education and Experience: Must be at least 18 years of age with a HS diploma. Some college education is preferred. Must have excellent communication and customer service skills. Must be comfortable working at great heights. Must demonstrate good decision-making and the ability to work well with a team.

PC/LAN Technician

Full-time
Grade 12
Salary: $15.13-$18.00/hour (hiring range commensurate with experience)/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision, the PC/LAN Technician performs routine support services for networked desktop PC’S and peripherals including installation, troubleshooting, maintenance/repair, upgrades, and user assistance. The PC/LAN Technician also assists with networking infrastructure and maintenance while working with senior IT staff and 3rd party partners.  This position reports to the Information Technology Manager but will work closely with other IT team members to properly plan, execute, and record issue resolutions and project tasks progression.  A few of the duties/roles the selected candidate will possess or be expected to grow into during their time in this position are as follows:

  • Represents the IT Department with a positive attitude while working with fellow employees as well as Riverbanks Zoo & Garden guests.
  • Develops expertise in supporting and installing Office 365 products.
  • Assists in setting up and deploying new PCs and networking hardware.
  • Plans and executes an annual PC replacement schedule.
  • Identifies recurring desktop/network issues and proposes/implements solutions to minimize the need for repeat service calls.
  • Tracks inventory deployment and helps develop a hardware replacement strategy to keep a functionally diverse user group up and going with minimal downtime.
  • Works from a ticketing system as well as assisting with project work delegated from senior staff.
 
Education and Experience: Associate Degree in Computer Technology, Telecommunications Technology or related field and two years of PC/LAN technology work or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must possess a valid SC Drivers License. Must be able to lift up to 50 lbs. Must be willing to work on weekends on a rotating schedule and assist with off hour tasks and event coverage.

Housekeeper

Part-time
Grade 3
Salary: $9.42/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.  

Responsibilities: Under general supervision is responsible for the routine maintenance and upkeep of Riverbanks facilities. Works to maintain a high level of cleanliness throughout Riverbanks Zoo and Garden by following cleaning routines and responding to non-routine cleaning issues. Reports to the Environmental Services Manager.

Education and Experience: High school graduate or equivalent, with five to eleven months of experience in grounds maintenance, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Must possess a valid S.C. driver's license.

Groundskeeper (Part-time)

Part-time
Grade 3
Salary: $9.42/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision is responsible for the routine maintenance and upkeep of park grounds and facilities. Works to maintain a high level of cleanliness throughout Riverbanks Zoo and Garden. Operates trucks, forklift, blowers and various grounds maintenance tools to perform tasks. Reports to the Environmental Services Manager.

Education and Experience: High school graduate or equivalent, with five to eleven months of experience in grounds maintenance, housekeeping, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Maintains a flexible schedule. Must possess a valid S.C. driver's license.

Attractions Attendant

Part-time
Grade 2
Salary: $8.18/hr
Posted: 1/9/2019
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under direct supervision, provides an outstanding guest experience while ensuring safe operation of the Zoo’s attractions. Works in a variety of locations throughout the park including carousel, giraffe feeding platform, train, rockwall etc.  Handles purchase transactions and manages cash/tokens. Communicates with the public about Riverbanks exhibits, attractions, services and policies. Reports to the Attractions Supervisor.

Education and Experience: High school diploma and 6 months of guest service work experience (preferred). Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift 50lbs. and be able to walk long distances repetitively. Must be available week days.

Admissions Attendant

Part-time
Grade 2
Salary: $8.18/hr
Posted: 1/9/2019

Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under direct supervision, provides an outstanding experience to Riverbanks’ guests and Society members. Works in various point of sale areas throughout the park, including ticket booths, information booths and entrance gates. Handles purchase transactions. Communicates with the public about Riverbanks exhibits, attractions, services, and policies. Reports to the Guest Services Manager and the Director of Guest Services.

Education and Experience: High school diploma and 4-6 months of work experience in customer service or any equivalent combination of education, training and experience, which provides the required skills, knowledge and abilities. Cashier experience and strong customer services skills are required.  Must be available week days and weekends.

Procurement Manager

Full-time
Grade 14
Salary: $41,550-$50,000 (hiring range commensurate with experience)/yr
Posted: 12/21/2018
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.  

Responsibilities: Develops bid documents for complex solicitations and requests for proposals (RFP) and places all required advertisements for solicitations.  Conducts all bid meeting requirements from beginning to completion.  Serves as chairperson of the purchasing committee to evaluate the RFP to determine the most responsive and responsible proposer meeting all required specifications, terms and conditions of the solicitation.  Negotiates prices and terms. Makes contract awards and provides notification to bidders/proposers and provides contract administration until the completion of the contract. 

Works with staff in formulating specifications for equipment, materials, supplies, construction and services. Authorizes purchases of equipment, goods and services for Riverbanks by reviewing and approving purchase orders within the scope of the Procurement Policy.  Contracts, manages and coordinates all capital construction, repairs, operational, professional and consulting services.  Acts as liaison between departments, contractors and architects during construction process.

Proposes procurement objectives, policies, programs and procedures for the purchase and acquisition of materials, supplies, equipment and services; develops with approval of Riverbanks’ attorney, standard forms including invitations to bid and request for proposals, purchase orders and contracts; designs forms required to carry out provisions of the procurement policy; strategic planning and continuity of operations (COI) updating current procurement policies and procedures for Commission approval as needed.

Oversees receipt of goods and services and payment to vendor upon satisfying the terms, conditions and costs as outlined on the purchase order and any applicable contracts.  Resolves discrepancies with vendors through written and verbal inquiries.

Program Administrator for the Bank of America credit card program.  Orders cards, sets up accounts, trains users in the WORKS business system to allocate transactions for proper posting, audits documentation for procurement compliance, determines the monthly use tax resulting from credit card purchases. Responsible for the direction and management of one (1) employee within the Finance Department.  Serves as backup within the department as needed. 

Maintains auditable procurement records to include complete documentation of competitive bids and proposals, order histories, vendor files, etc.; acts as Riverbanks’ representative on all matters pertaining to procurement. Reports to the Chief Financial Officer. 

Education and Experience: Bachelor’s or associate degree in business administration or related field with a minimum 3+ years of progressively responsible experience in governmental purchasing/procurement.  Certified Professional Public Buyer (CPPB) designation desired, Certified Professional Public Officer (CPPO) desired. Must demonstrate great communication/relationship-building and written communication skills.  Must be able to pass a criminal and credit background check.  Must have or be eligible for a SC driver’s license.

Senior Keeper - Gorillas/Small Mammals

Full-time
Grade 10
Salary: $13.86/hr
Posted: 11/15/2018
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under general supervision, is responsible for supervising animal husbandry for the Gorilla collection, Kangaroo Walkabout, and the Riverbanks Conservation Outpost (primarily small mammals). Supervises the work assigned to a team of mammal keepers. Designs, maintains and repairs animal enclosures; maintains aesthetically pleasing exhibits; works with veterinary staff to monitor and treat animal diseases. Monitors and reports animal behavior. Plans and participates in animal training, transport, and medical procedures.  Instructs staff, interns, and volunteers insuring that all animals receive top quality animal care. Interacts with guests and provides informal and programmed educational information. Reports to the Assistant Mammal Curator.  

Education and Experience: Associate's degree in Biology, Zoology or Wildlife Management; Bachelor’s Degree preferred, and three to five years of experience working with animals, or any equivalent combination of education, training and experience which provides the required skills, knowledge and abilities. Experience working directly with Great Apes, a variety of primates, and other small mammals in a zoological setting preferred. Excellent supervisory, communication, and organizational skills. Must possess or be eligible for a valid SC driver’s license.

Mammal Keeper

Full-time
Grade 8
Salary: $12.62/hr
Posted: 11/15/2018
Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.  

Responsibilities: Under general supervision is responsible for the proper care of mammals in Riverbanks’ animal collection. Works primarily with elephants, sea lions, giraffe, tapir and babirusa. Feeds animals, cleans and maintains exhibits, works with veterinary staff to monitor and treat diseases, monitors animal behavior, and provides enrichment and training. Maintains detailed behavioral, reproductive, and medical records and reports. Interacts with Riverbanks guests and cooperates within a team to provide top quality animal care. May have the opportunity to gain certification for and participate as a member of the Riverbanks dive team. Reports to the Senior Keeper and the Assistant Mammal Curator.
 
Education and Experience: Associate's degree in Biology, Zoology or Wildlife Management; Bachelor’s degree preferred, and one to two years experience working with zoo/exotic animals in a professional setting, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Experience working directly with elephants and other hoof stock preferred.  SCUBA and First Aid/CPR certifications are desirable. Must possess or qualify for a valid SC driver's license.

SSA — Food Service, Catering, and Retail

Service Systems Associates (SSA) is the on-site provider of culinary and retail experiences at Riverbanks Zoo and Garden. SSA is an Equal Opportunity Employer and offers a variety of full- and part-time positions at Riverbanks throughout the year. Benefits will vary.

Current Job Openings with SSA (last updated on January 17, 2019)

Catering Sales Manager

Full-time
Posted: 1/6/2019

Summary of Duties and Responsibilities:

Pre-sell admission tickets, picnics and other private corporate events, concentrating on businesses of 100 or more employees, through a combination of personal sales and cold calls.Of secondary importance, promoting and implementing the Corporate Ticket Club with as many new/larger corporate and S.M.E.R.F. accounts as possible. 

Responsibilities:  

  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.  
  • Meet and exceed individual and department sales quotas, by adhering to established sales guidelines, programs and procedures.  
  • Responsible for supporting an energetic, results-based environment.  
  • Actively seek out and engage corporate client prospects, concentrating on large corporate clients containing 100 or more employees.  
  • Work with client team and/or manage external relations to solicit, negotiate and book new and return business through use of a defined sales process.  
  • Plan, upsell and detail functions with the client including: space requirements, times, equipment, menus, themes, decorations, etc.  
  • Knowledge of menu planning, including the ability to guide selections and services.  
  • Ensure a smooth transition between each signed client and the Event Coordinator, once a contract is signed.  
  • Promote a positive attitude among teammates and guests.  
  • Respond to client requests in a timely manner and take action to ensure client satisfaction.  
  • Analyze sales and inventory to maximize opportunities. Practices and implements yield management and forecasting on a frequent basis.  
  • Adhere to the standard daily office hours of 8:30am-5:00pm with one-hour lunch.  
  • Maintain a strong positive relationship with the client.  
  • Report weekly and monthly sales through contract system, as well as other required Sales Manager reports when due.  Including but not limited to: client needs, problems, interests, competitive activities and potential for new services.  
  • Become proficient in the use of Caterease software, follow procedures as set by the Sales Director and always quality control any data that is inputted.  
  • Prepare for and attend the weekly sales meeting, having completed any of your action points from the previous meeting.  
  • Maintain communication with other Catering Manager(s), Director, and Executive Chef to ensure events are executed within operational excellence.  
  • Responsible for post event follow up, engagement and continued client development.  
  • Perform other tasks as deemed necessary.
  • Manage employees in accordance with State and Federal labor laws.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.

Concessions Associate

Part-time (Weekends, holidays, and special event evenings required)
Posted: 1/16/2019

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals.Position is part-time seasonal, and include day, evening, and weekend hours. Scheduling is flexible within limits. Must be able to work outdoors in all weather conditions. 

Compensation: Competitive wages based on experience.

Responsibilities:

  •  Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Uphold a professional appearance and mannerism at all times.
  • Provide excellent food and beverage service for zoo guests.
  • Maintain knowledge of policies and procedures.
  • Maintain sense of urgency when on the service floor.
  • Maintain back of the house, front of the house, and side work duties for overall productivity.
  • Maintain positive and professional attitude at all times.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff members for overall positive guest experience.
  • Work well within a team and independently.
  • Must be able to take initiative.
  • Ability to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Complete all other duties as assigned.

Education and Experience:

  • Customer service, food service, or waiter experience preferred, but not required.
  • Some areas require service of alcohol to guests.
  • Previous experience serving alcohol in a concessions like setting is not required but preferred.
  • Be willing to interact with guests of all ages.Must be able to work weekends and weekdays, and some nights for special events.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.

Catering and Event Server

Part-time (10–40 hours weekly depending on season)
Posted: 1/17/2019

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Based on Experience.

Duties and Responsibilities

  • Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Maintain a professional appearance and mannerism.
  • Assist with set-up of tables, linens, chairs, etc, for full service of events.
  • Provide excellent food and beverage service for events.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
  • Maintain knowledge of policies and procedures.
  • Pay close attention to detail.
  • Maintain sense of urgency when on the service floor.Maintain back of the house, front of the house and side work duties for overall productivity.
  • Maintain positive and professional attitude.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff members for overall event success.
  • Work well within a team and independently.
  • Must be able to take initiative. Ability to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Complete all other duties as assigned.Previous experience serving alcohol in an event setting is not required but is a plus.

Requirements

High school diploma or GED certificate.Customer Service or waiter experience.

Retail Sales Associates

Part-time (Weekday and weekend availability)
Posted: 1/17/2019

Service Systems Associates, is currently hiring for sales associates, at the Riverbanks Zoo and Garden Gift shop. Candidate should displays a high level of energy and enthusiasm on the sales floor. Duties include, but not limited to:

  • Greeting Guests entering the Associate’s zone.
  • Guests focused.
  • Actively smiling and is approachable.
  • Crossing paths and proactively engaging Guests.
  • Suggestively Sells, Offers add-ons with every purchase.
  • Consistently demonstrates the ability to transition from store maintenance to Guest Service smoothly and with a sense of urgency.

The Associate is quickly and accurately counting and checking in merchandise; follows the standards and expectations set forth in the Visual Presentation binder. Actively stocking and cleaning (including detailed areas); keeps busy when Guest traffic is slow. Teamwork by assisting their peers; assists peers with Guest questions and needs.


Shift Leader

Part-time (15-40 ours weekly depending on the season)
Posted: 1/17/2019

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Shift Leader reports to the Food and Beverage Operations Manager and Assistant Managers. Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.

Duties and Responsibilities

  • Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Maintain a professional appearance and mannerism.
  • Assist with opening and closing of park and garden.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
  • Maintain knowledge of policies and procedures.
  • Pay close attention to detail.
  • Maintain sense of urgency when in the park.
  • Maintain back of the house, front of the house and side work duties for overall productivity.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff membersWork well within a team and independently.
  • Must be able to take initiativeAbility to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Ability to instruct, teach, and motivateAbility to multi-task and accomplish several tasks in one day.
  • Some understanding of fiscal responsibility.
  • Understands food safety rules.
  • Understands Merchandising.
  • Able to handle constructive feedback and will work hard to learn.
  • Complete all other duties as assigned

Requirements

  • A positive and professional attitude and appearance.
  • Customer Service experience.
  • Experience managing a small team.

If we determine that your experience and skills match the needs for this opening we will contact you directly.

Warehouse Associate

Part-time (Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.)
Posted: 1/17/2019

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Works well with warehouse manager in compliance with OSHA regulations as well as SSA and Riverbanks Zoo established policies and procedures.
  • Effectively monitors flow of goods and implements First-In First-Out (FIFO) method.
  • Assist in Oversight of receiving, warehousing, distribution, and maintenance operations.
  • Coordinates with the F&B Operations Manager, Executive Chef, and Warehouse Manager with regards to incoming deliveries of food and supplies.
  • Maintains the highest standards of customer service by immediately attending and resolving client issues.
  • Ensures accuracy of product inventories by vendors.
  • Coordinates with Warehouse manager to maintain complete production plan, inventory control, and warehouse records.
  • Provides advice and support to other departments on production planning, inventory control, and warehouse matters.
  • Ensure optimal inventory levels of full goods are maintained in order to fulfill daily needs.
  • Ensure efficient utilization of space; establish warehouse layout and route truck loading patterns that minimize loading times and guarantee proper stock rotation.
  • Assists in placing orders as needed through food and beverage venders.
  • Work closely with warehouse manager to meet budgetary and operational goals.
  • Maintain and enforce standards of health, safety, hygiene and security.

OTHER DUTIES AND RESPONSIBILITIES

  • High school diploma, GED, or equivalent required.
  • 1 year warehouse or stocking experience.
  • Knows and follows all safety requirements; strives to maintain a safe work environment.
  • Must be organized and able to take initiative.
  • Effectively gives and receives feedback; willingly asks questions and seeks direction, as needed.Must be able to function within a team environment and work independently.
  • Works well under pressure.
  • Experience working with manual or powered pallet jacks preferred; forklift certification a plus.
  • Excellent verbal and written communication.
  • Other duties as assigned.