Job Opportunities

Ambassador Commitment: Create meaningful connections and inspire actions that will have a lasting impact on conservation.

Responsibilities: Under direct supervision, provides an outstanding experience to Riverbanks’ guests and Society members. Works in various point of sale areas throughout the park, including ticket booths, information booths and entrance gates. Handles purchase transactions. Communicates with the public about Riverbanks exhibits, attractions, services, and policies. Reports to the Guest Services Manager and the Director of Guest Services.

Education and Experience: High school diploma and 4-6 months of work experience in customer service or any equivalent combination of education, training and experience, which provides the required skills, knowledge and abilities. Cashier experience and strong customer services skills are required.  Must be available week days and weekends.

• Manages medical records using Zoological Information Management Software. 
• Communicates with animal care staff to ensure optimal health care for the collection and works with them to monitor and treat animal diseases.
• Works with the animal care staff to develop necessary modifications in animal habitat, diet, training, and enrichment. Remains well informed of changes in policies, animal care, supply needs and equipment and ensures compliance with established policies.
• Cultivates and maintains a positive working environment. Effectively interacts and communicates with senior staff, employees, interns, volunteers, and other zoo and garden departments.
• Contributes to various organization-wide initiatives and projects. Participates in dangerous animal escape procedures and drills.
• Participates in relevant AZA conservation and science committees/activities. Some travel required to attend meetings, professional development opportunities or conferences.

• Plan, produce, and execute private events in coordination with the sales team. Will require strong communication skills to effectively produce events in accordance to the expectations set by the sales team.
• Manage banquet staff, scheduling, staff performance, and facilitate equipment procurement and storage.
• Must have knowledge of: Culinary menus, bar service, plated dinner service, buffet operations and beverage service.
• Understand the client and organization, as well as the details of planning and executing an event from setup, event service, and post-event processes.
• Responsible for providing each guest uncompromised hospitality and quality service and maintaining customer and client relations throughout the event, touching base and maintaining contact with customer and client needs from start to finish of event.
• Maintain all catering spaces and work environments in a clean and organized condition and in line with the City of Columbia Health Department guidelines.
• Must have a positive attitude and be a team player, self-starter and have a sense of urgency.  Must be able to maintain good staff morale and cultivate a culture that coincides with that of the culture set by GM and SSA.
• Maintain a professional appearance and mannerisms at all times.
• Represent our client’s mission and develop a seamless and professional relationship with all clients and employees to ensure a positive working environment.

• Minimum of 2-4 years previous catering sales and operations experience, with a previous knowledge of facility-based catering.
• Excellent written and verbal skills.
• Good people skills and customer service abilities.
• Must be organized and be able to hire and manage banquet staff.
• Candidate must be proficient in Microsoft Office applications and basic experience in calendar and/or BEO software similar to Delphi or Caterease.

Please submit resume, cover letter, and list of 3 references.  

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.  The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Shift Leader reports to the Food and Beverage Operations Manager and Assistant Managers. Position is part-time and include day, evening, weekend, and holiday hours. Scheduling is flexible within limits.

Duties and Responsibilities

• Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a professional appearance and mannerism.
• Assist with opening and closing of park and garden.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
• Maintain knowledge of policies and procedures.
• Pay close attention to detail.
• Maintain sense of urgency when in the park.
• Maintain back of the house, front of the house and side work duties for overall productivity.
• Seek council from management when needed.
• Maintain clear and open communication between all staff membersWork well within a team and independently.
• Must be able to take initiativeAbility to work well under pressure.
• Follow Health and Safety practices at all times.
• Ability to instruct, teach, and motivateAbility to multi-task and accomplish several tasks in one day.
• Some understanding of fiscal responsibility.
• Understands food safety rules.
• Understands Merchandising.
• Able to handle constructive feedback and will work hard to learn.
• Complete all other duties as assigned

Requirements

• A positive and professional attitude and appearance.
• Customer Service experience.
• Experience managing a small team.

If we determine that your experience and skills match the needs for this opening we will contact you directly.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works well with warehouse manager in compliance with OSHA regulations as well as SSA and Riverbanks Zoo established policies and procedures.
• Effectively monitors flow of goods and implements First-In First-Out (FIFO) method.
• Assist in Oversight of receiving, warehousing, distribution, and maintenance operations.
• Coordinates with the F&B Operations Manager, Executive Chef, and Warehouse Manager with regards to incoming deliveries of food and supplies.
• Maintains the highest standards of customer service by immediately attending and resolving client issues.
• Ensures accuracy of product inventories by vendors.
• Coordinates with Warehouse manager to maintain complete production plan, inventory control, and warehouse records.
• Provides advice and support to other departments on production planning, inventory control, and warehouse matters.
• Ensure optimal inventory levels of full goods are maintained in order to fulfill daily needs.
• Ensure efficient utilization of space; establish warehouse layout and route truck loading patterns that minimize loading times and guarantee proper stock rotation.
• Assists in placing orders as needed through food and beverage venders.
• Work closely with warehouse manager to meet budgetary and operational goals.
• Maintain and enforce standards of health, safety, hygiene and security.

OTHER DUTIES AND RESPONSIBILITIES

• High school diploma, GED, or equivalent required.
• 1 year warehouse or stocking experience.
• Knows and follows all safety requirements; strives to maintain a safe work environment.
• Must be organized and able to take initiative.
• Effectively gives and receives feedback; willingly asks questions and seeks direction, as needed.Must be able to function within a team environment and work independently.
• Works well under pressure.
• Experience working with manual or powered pallet jacks preferred; forklift certification a plus.
• Excellent verbal and written communication.
• Other duties as assigned.

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Based on Experience.

Duties and Responsibilities

• Uphold the highest level of customer service.
• Maintain a friendly and approachable attitude towards guests and staff.
• Maintain a professional appearance and mannerism.
• Assist with set-up of tables, linens, chairs, etc, for full service of events.
• Provide excellent food and beverage service for events.
• Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
• Maintain knowledge of policies and procedures.
• Pay close attention to detail.
• Maintain sense of urgency when on the service floor.Maintain back of the house, front of the house and side work duties for overall productivity.
• Maintain positive and professional attitude.
• Seek council from management when needed.
• Maintain clear and open communication between all staff members for overall event success.
• Work well within a team and independently.
• Must be able to take initiative. Ability to work well under pressure.
• Follow Health and Safety practices at all times.
• Complete all other duties as assigned.Previous experience serving alcohol in an event setting is not required but is a plus.

Requirements

High school diploma or GED certificate.Customer Service or waiter experience.