| MEMBERSHIP FAQS (FREQUENTLY ASKED QUESTIONS): |
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| 1. |
I never knew you could be a member of Riverbanks! How do I join? You can join the Riverbanks Society online, sign up on your next visit to Riverbanks at any ticket booth or gazebo, or call for an application at 803.779.8717x1111. |
| 2. |
What do you mean by "one guest anytime"? Rather than identifying a specific person as the additional member on your membership, "one guest" will be listed instead. Your "one guest anytime" can be the same or different person each time you visit.This benefit is available to members in the following categories: Individual Plus, Patron, Curator, Director and Benefactor. |
| 3. |
Who can use my membership card? Only the person(s) indicated on the membership card may enter the Zoo & Garden, and you may be asked to present a second ID. This protects Riverbanks from loss of revenue that results from sharing membership cards. |
| 4. |
I'm a member. Do I have to be present for my friends and family to use the free guest passes that I have given to them? Society guest passes may be used at anytime during normal Zoo & Garden hours, and members are not required to be present with the pass user(s). |
| 5. |
I lost my membership card. What should I do? Replacement cards are five dollars and can be purchased at any ticket booth on your next visit. Or the five-dollar payment can be mailed to Riverbanks Society, PO Box 1060, Columbia, SC 29202-1060. Your replacement card will be mailed within 7-10 days of receipt of payment. Society guest passes cannot be replaced. |
| 6. |
I forgot my membership card. Can I still visit the zoo? Yes, you can still visit Riverbanks without your membership card. Just go to any ticket booth and present identification; a Riverbanks representative can verify your membership. |
| 7. |
My membership card has expired. How can I renew? You can renew at the front gate on the day of your next visit, mail in a renewal payment to the Society office at PO Box 1060, Columbia, SC 29202, renew online, or call 803.779.8717 x1111 or x1239. |
| 8. |
When will I receive my renewal notice? Renewal notices are sent out 60 and 30 days prior to expiration of your membership. These notices are sent via bulk mail and will not be forwarded if your address has changed. |
| 9. |
My address changed. Who should I notify? Address changes should be given directly to the Society office. The Zoo & Garden uses bulk mail to communicate with members and the postal service will not forward bulk mail. Please notify us immediately in writing so that our membership list can be kept up-to-date, or complete our convenient Member Update Form. |
| 10. |
What are "reciprocal zoos"? There are approximately 125 AZA accredited zoos and aquariums nationwide that will honor your Riverbanks' membership card for free or discounted admission to their facilities. We strongly encourage you, however, to call the facility you wish to visit prior to going just in case it has changed its policy. Riverbanks cannot guarantee admission to another zoo or aquarium. Zoo and Aquarium Reciprocal Admission List (*requires Adobe Acrobat Reader) |
| 11. |
Can I use my guest passes for the Lights Before Christmas? No, guest passes will not be accepted for Lights Before Christmas; however, one free visit to the Lights Before Christmas is included with membership in the following categories: Individual, Individual Plus and Family or Grandparent. If you would like unlimited visits to the Lights Before Christmas, you may want to upgrade your membership to Family Plus, Patron, Curator, Director or Benefactor. |
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