Guest Services
Whether you're admiring a garden, catching an animal presentation or talking with a member of our staff, Riverbanks Zoo and Garden strives to provide a consistent, excellent, memorable experience for all of our guests.
Accessibility | Rentals | Amenities | Food & Gifts
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The park is handicapped accessible except for the upper portions of the Woodlands Walk. Trams are wheelchair and stroller accessible. For the convenience of Riverbanks guests, wheelchairs and strollers are available for rent at the Palmetto Outpost in the Zoo's entrance plaza. A $5.00 deposit is required. All rentals are first-come, first-served based on availability. No advance reservations are accepted.
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Single Stroller |
$6.00 |
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Double Stroller |
$9.00 |
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Electric Mobility Scooter |
$30.00 |
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(available April 2008) |
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Wheelchair (manual) |
$6.00 |
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Wagon (available April 2008) |
$11.00 |
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| Trams |
| Trams run every 10-15 minutes between the Zoo and Garden. Children must be accompanied by an adult to ride. |
| Picnic Area |
| A nature trail with picnic tables and trash facilities is located at the west end of the Zoo’s parking lot. There are no restrooms in the picnic area. Visitors may leave the Zoo for picnics and return to the park without any additional charge by presenting the original admission receipt. |
| Restrooms |
| Riverbanks’ restrooms can accommodate large groups and are located just inside the Zoo’s entrance plaza across from the lemur exhibit, across from the warthog exhibit, and in the Carousel plaza. There are also facilities in the Bog Garden plaza at the Botanical Garden entrance, as well as inside the Visitors Center in the Garden. |
| ATM |
| An ATM machine is located in the Zoo’s entrance plaza. |
| Lost & Found |
| Lost & found is located at the Zoo’s entrance. |
| First Aid |
| First aid is located near the Zoo’s entrance. |
| Visiting Groups |
| Group discounts are available for groups of 15 or more. Reservations are required two weeks prior to your visit. |
| Private Functions |
| Facility rentals and catering are available for private corporate events and weddings. |
| Park Manners |
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Riverbanks does not allow pets, food, drinks, coolers or skates in the park. Exceptions to this rule may be granted for guests with special needs. Please inquire at the front gate. |
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Please do not feed the animals. |
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Thank you for not smoking. |
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| Restaurants & Snacks (Operating days and times posted daily and subject to change.) |
Kenya Café -
Great grab ‘n’ go options. Fresh salads, deli sandwiches, burgers, kid-friendly food and more. Indoor and outdoor seating.
Ape Island Snack Bar -
Cold drinks, ICEE, hot dogs, snacks and more. Outdoor seating.
Boomerang Ice Cream Shoppe -
Hand-dipped ice cream, outdoor seating and playground.
Gorilla Goodies -
Cold drinks, ICEE and light snacks.
Safari Snacks -
Cold drinks, hot dogs and snacks to go.
Ndoki Pizza -
Order inside, eat outside and enjoy tasty, brick oven pizza, sandwiches, salads and ICEE.
Starbucks -
We proudly brew Starbucks Coffee.
Dippin’ Dots -
Ice cream of the future. |
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| Shops & Souvenirs (Operating days and times subject to change.) |
The Elephant’s Trunk Gift Shop -
We have an enormous selection of Riverbanks keepsakes! T-shirts, clothing, stuffed animals, toys, film, souvenirs, candy, drinks and more.
Palmetto Outpost -
This creatively themed stopover in the Zoo’s entrance plaza offers stroller and wheelchair rentals, souvenirs and snacks.
The Boomerang Shoppe -
Shop here for creative gifts from Down Under. T-shirts, stuffed animals, candy, ice cream and drinks.
Pony Express Gifts -
Mosey on down for farm-themed souvenirs and gifts for the kid in everyone.
The Garden Gate Gift Shop -
Stop by to find that unique garden treasure. Jewelry, clothing, snacks, drinks and garden-themed gifts. |
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