Job Opportunities

Join us because Riverbanks Zoo and Garden is a great place to work and grow!

It takes an incredible team of talented people to operate one of America’s best zoos. Be a part of what makes Riverbanks Zoo and Garden so remarkable! Riverbanks and Service Systems Associates offer a variety of full- and part-time job opportunities at the Zoo and Garden in an exciting and dynamic work environment.

Riverbanks Zoo and Garden — Administration, Animal Care, Education, Guest Services, Grounds, Horticulture, Housekeeping, Maintenance and Public Safety

An exciting multi-million dollar major expansion is underway at Riverbanks Zoo and Garden, promising a world-class guest experience at every turn. Come grow with us! Riverbanks is an Equal Opportunity Employer.

Benefits of Employment with Riverbanks vary for full-time and part-time employees.

  • State health and life insurance plans.
  • State retirement plan.
  • State credit union eligibility.
  • Sick and vacation leave.
  • 50% discount in riverbanks restaurants.
  • 20% discount in riverbanks gift shops.
  • Employee of the month recognition program.
  • Employee activities and celebrations.
  • Employee membership.
  • Free guest passes each year.

Current Job Openings with Riverbanks (last updated on September 20, 2017)

Riverbanks accepts applications via an online submission process only for current open positions; walk-in applications are not accepted. To apply, click on the online application button for the position you are interested in below. All applicants will receive notice of receipt of their application by an electronic auto-response; however, only the top candidates for each position will be contacted via telephone. If you are not contacted for an interview, please be assured that your resume will be kept on file for one year should a similar opportunity arise.

KNOWLEDGE KEEPER - Educator – Public Engagement

Part-time (Schedule varies, availability Monday - Sunday, weekend work required)
Posted: 8/9/17
Grade 5
Salary: $10.45/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

  • Deliver highly engaging and empowering interpretive programs.
  • Use suitable interpretive techniques while educating guests.
  • Maintain a high level of enthusiasm while performing scheduled interpretive programs on a regular basis.
  • Help to maintain a positive work environment and to work cooperatively and collaboratively in a team.
  • Assist with administrative duties as needed including maintenance and inventory of animal artifacts, program materials, monthly reports, etc.
  • Assist in the development and implementation of event days.
  • Assist in the development of interpretive programming.
  • Assist in administering an evaluation system for interpretive programming.
  • Maintain a professional demeanor within the workplace.
  • Provide outstanding customer service to guests, volunteers and staff.
  • Perform other duties as assigned.

Education and Experience:

Must be enrolled in or be a graduate of a Bachelors program in Education or Science related field with presentation experience, or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.  A strong base knowledge of science is preferred as it relates to animals and plants. Must be comfortable handling animals including but not limited to small mammals, reptiles and birds as well as animal artifacts. Must be CPR/First Aid certified. Must demonstrate enthusiasm and a commitment to high quality programming and care for our guests. Must possess or be eligible for a valid SC driver’s license.     

Apply today! Submit an online job application.

UP KEEPER - Maintenance Technician-HVAC

Full-time
Posted: 8/15/17
Grade 13
Salary: $17.32/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities: 

Under general supervision, is responsible for diagnosing, maintaining and repairing various heating, air conditioning and refrigeration devices and systems.  Replaces or repairs various industrial equipment, heat pumps, air conditioning units, electric strip heat, gas boilers, domestic refrigerators, water coolers, cold generators, window units, ventilation systems, chill water units, and life support systems for various animals, fish, and reptiles.  Works as a member of the maintenance team on various projects, doing HVAC and general maintenance and construction tasks.  Is responsible for responding to after hours and weekend HVAC equipment outages per the direction of the maintenance supervisor.  Reports to the Maintenance Supervisor. 

Education and Experience:

High school graduate with vocational/technical school training in HVAC courses with three to five years of experience in troubleshooting, repairing and installing HVAC systems; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Must be certified to purchase and recycle refrigerant gases.  Must possess or be eligible for a valid SC driver's license.Must be available to work weekends and on call as needed.

Apply today! Submit an online job application.

FUN KEEPER - Attractions Attendant

Part-time
Posted: 8/31/17
Grade 2
Salary: $8.18/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities: 

Under direct supervision, provides an outstanding guest experience while ensuring safe operation of the Zoo’s attractions. Works in a variety of locations throughout the park including carousel, giraffe feeding platform, train, rockwall etc.  Handles purchase transactions and manages cash/tokens. Communicates with the public about Riverbanks exhibits, attractions, services and policies. Reports to the Attractions Supervisor.

Education and Experience:

High school diploma and 6 months of guest service work experience (preferred). Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift 50lbs. and be able to walk long distances repetitively. Must be available week days and weekends.

Apply today! Submit an online job application.

FUN KEEPER - Pony Ride Attendant

Part-time
Posted: 8/31/17
Grade 2
Salary: $8.18/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision, operates the pony ride attraction at the Riverbanks Farm.  Attendants lead the ponies around the trail while interacting with young pony riders. Attendants must provide an outstanding guest experience while ensuring safe operation.  Responsible for the pony attraction opening and closing tasks which may include: feeding, grooming and cleaning.  Reports to the Attractions Supervisor.

Education and Experience:

High school diploma and 6 months of guest service work experience (preferred). Must be willing and able to interact with guests of all ages.  Must be able to work outdoors in all weather conditions, be able to lift 50lbs, and be able to walk long distances repetitively.  Must be available week days and weekends.

Apply today! Submit an online job application.

FUN KEEPER - Ropes Course Attendant

Part-time
Posted: 8/31/17
Grade 2
Salary: $8.18/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under direct supervision, is responsible for the successful operation of the Sky High Safari attraction at Riverbanks. Works well with a team to ensure the safe and efficient operation of the course and consistent high quality service to all guests. Routinely performs and practices important tasks such as course inspections, harnessing, and emergency procedures. Works well with guests of all ages and abilities. Reports to the Attractions Supervisor.

Education and Experience:

Must be at least 18 years of age with a HS diploma. Some college education is preferred. Must have excellent communication and customer service skills. Must be comfortable working at great heights. Must demonstrate good decision-making and the ability to work well with a team.

Apply today! Submit an online job application.

FUN KEEPER - Tram Driver

Part-time
Posted: 8/31/17
Grade 2
Salary: $8.18/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision, operates a multi-car tram along assigned routes to transport guests of the zoo and garden to and from central loading areas.  Provides outstanding guest service while also practicing safe driving habits. Delivers safety speeches and provides assistance to guests with loading and unloading. Completes a daily pre-opening inspection of the tram.  Maintains records and prepares reports as required.  Must also be available to work evening events as needed.  Reports to the Attractions Supervisor.

Education and Experience:

High school graduate.  Previous passenger transportation and/or guest service experience (preferred).  Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift up to 20 lbs., be able to sit or stand for long periods of time and work well in a team setting.  Must possess or be eligible for a valid SC driver’s license.

Apply today! Submit an online job application.

UP KEEPER - Maintenance Supervisor

Full-time
Posted: 8/31/17
Grade 14
Salary: $41,550/yr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision, is responsible for training, developing, planning, scheduling and overseeing the work activities of the Maintenance personnel. Determines and prioritizes daily maintenance work; adjusts staffing to accommodate emergency situations. Assists in the management, planning and implementation follow up of in-house construction and renovation projects. Coordinates work with contractors and zoo staff. Responsible for communicating and coordinating exhibit/building closures for repairs and maintenance to minimize guest experience impact. Responsible for tracking usage and down time data (routine or requested) to ensure operations are running effectively and in a cost effective mode. Monitors departmental activity, maintains standards and makes recommendations for changes and improvements as needed. Coordinates the selection of labor, materials and supplies for Riverbanks maintenance. Provides support to the Director of Risk Management and Facilities in areas such as preparing and analyzing records and reports, developing and monitoring the departmental budget and compiling budget data, and developing and reviewing plans and specifications for projects. Reports to the Director of Risk Management and Facilities.

Education and Experience:

Associate's degree in Engineering preferred, with three to five years of general construction and maintenance experience. Three or more years of management, project management, or supervisory experience preferred, or any equivalent combination of education, training and experience that provides the required skills, knowledge and abilities. Must possess or be eligible for a valid SC driver's license.

Apply today! Submit an online job application.

UP KEEPER - Maintenance Technician

Full-time
Posted: 8/31/17
Grade 10
Salary: $13.86/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision, is responsible for the repair and maintenance of a variety of Riverbanks’ structures, facilities, and equipment such as motors, pumps, vehicles, HVAC systems, cables, telephones, compressors, lights, fans, cages, cage doors, safety locking devises, etc. Performs maintenance duty assignments such as plumbing, carpentry, welding, electrical, etc.  May operate medium to heavy equipment such as a forklift, backhoe, skid steer, snorkel lift, trencher, etc.  Participates in renovating, building, and repairing structures for the containment of zoo animals and for public use. Performs checks and maintenance on various vehicles and equipment. Receives, reviews, and responds to assigned maintenance requests, projects and work orders. Provides weekend coverage. Reports to the Maintenance Supervisor.

Education and Experience:

High school graduate with vocational/technical training in equipment repair/construction technology/engineering and one to two years of experience as a mechanic; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.  Must be able to work independently and work well with a team on a variety of tasks and priorities. Hands-on experience in commercial electrical and/or HVAC a plus.  Must possess or be eligible for a valid SC driver's license.  Must be available to work weekends and be available for emergency call in as needed.

Apply today! Submit an online job application.

CLEAN KEEPER - Environmental Services Manager

Full-time
Posted: 9/7/17
Grade 13
Salary: $36,035/yr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision, is responsible for managing all aspects of the Grounds and Housekeeping Department, including: hiring, scheduling, and training staff, creating routines, quality assurance, payroll, ordering supplies and employee relations. Manages manpower to prepare the park for routine operation and special events.  Plans and coordinates departmental logistics.  Cooperates with other zoo and garden departments to ensure both public and non-public spaces are maintained at a high level of cleanliness.  Ensures project and quality goals set forth by Department Director are met. Reports to the Director of Guest Services.

Education and Experience:

High School diploma required.  Associate or Bachelor Degree preferred. Three to five years experience in landscape maintenance, facility maintenance, property management, or similar field,   one of which must have been in a supervisory capacity, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.  Excellent communication, planning, and organizational skills required.  Must possess or be eligible for a valid SC driver's license.

Apply today! Submit an online job application.

Chief Operating Officer (COO)

Full-time
Posted: 9/8/17
Grade 17
Salary: $Commensurate with Experience/yr

Ambassador Commitment:

Doing your part to support Riverbanks' mission to foster appreciation and concern for all living things.

Responsibilities:

Given objectives set by the President & CEO, is responsible for the strategic and day-to day-operation of Riverbanks Zoo & Garden. Maintains Riverbanks’ mission as a guiding principle in all decisions and actions.  Creates and promotes a work environment and culture that reflects the Zoo's values, and continually reviews and reinforces the mission and vision of the Zoo and Garden. Accomplishes this by mentoring, managing, and providing inspired, forward-thinking, innovative leadership to senior managers in the following departments/functions: Guest Services (includes Admissions, Attractions, Grounds & Housekeeping, and Public Safety), IT Administration, and Facilities Management which includes Maintenance, Project Management, Exhibit Design, Life Support Systems and Dive Program.

  • Coordinates the activities of a committed team of senior executives in assigned areas. Works with them to develop short and long range objectives, policies, protocols, training and procedures that are in alignment with Riverbanks’ mission and strategic plan.
  • Develops and oversees a budget of approximately $4.7 million, with a keen interest in maximizing resources for effective operations.
  • Regularly evaluates and facilitates improved operations in assigned areas to ensure the effective and efficient support of the institution’s strategic plan and annual operating budget.
  • Works collaboratively with the senior management team, who report to the President & CEO, to plan and achieve organizational goals.
  • Cultivates and maintains effective relationships with Riverbanks Park Commission Members, Society Board Members, employees, donors, volunteers, and community leaders.
  • Provides assistance to the President & CEO in finalizing operations recommendations and preparing and delivering monthly operations progress reports for the Commission.
  • Determines and implements strategies and best practices to increase attendance, build image, increase revenue, and provide outstanding guest services. 
  • Sets direction for Riverbanks’ public image and implements strategies to support that.
  • Contributes to various organization-wide initiatives and projects.
  • Some travel required to attend meetings, professional development opportunities or conferences.
  • Reports to the President & CEO.  

Education and Experience:

Bachelors degree in a related field with 5+ years of operations management experience in a Zoo/Aquarium or related industry with a working knowledge of Admissions, Attractions, Public Safety, Grounds and Housekeeping, IT Administration, Facilities, and Life Support Systems. 5+ years of staff management experience at a senior level. A strong history of progressive management experience in an executive capacity.

The best candidate will be a proven leader in crisis management and have a strong safety background. Must be able to work a flexible schedule, and adjust working hours to meet special deadlines and projects. Will be called to respond to emergencies. Must be a strategic and creative thinker with strong oral, written and presentation skills. Ability to lead and manage people to accomplish major projects. Relationship and negotiation skills a must.

Energetic and pro-active leader. Ability to work independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority. Skilled at handling multiple projects simultaneously, while working effectively and efficiently under deadlines. Knowledge of plant and facility management (trades, permitting, codes, etc.) building control systems, communication systems, building design and construction. Conflict resolution and problem solving skills required. Dedication to excellence and to the consistent fulfillment of Riverbanks’ mission.

Apply today! Submit an online job application.

GATE KEEPER - Admissions Attendant

Part-time
Posted: 9/14/17
Grade 2
Salary: $8.18/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under direct supervision, provides an outstanding experience to Riverbanks’ guests and Society members. Works in various point of sale areas throughout the park, including ticket booths, information booths and entrance gates. Handles purchase transactions. Communicates with the public about Riverbanks exhibits, attractions, services, and policies. Reports to the Guest Services Manager and the Director of Guest Services.

Education and Experience:

High school diploma and 4-6 months of work experience in customer service or any equivalent combination of education, training and experience, which provides the required skills, knowledge and abilities. Cashier experience and strong customer services skills are required.  Must be available week days and weekends.

Apply today! Submit an online job application.

KNOWLEDGE KEEPER - Education Services Assistant

Full-time
Posted: 9/14/17
Grade 6
Salary: $11.52/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision is responsible for processing all program registrations and payments for Riverbanks education programs. Communications via telephone and email to provide information and assistance to program participants and planners (parents, teachers, coordinators, etc) and other interested parties. Maintains various records and reports related to Division activities including financial and program reports.  Provides administrative and secretarial support in the daily operations of the Education Division as well as administrative support to the Director of Animal Collections. Reports to the Director Education.

Education and Experience:

High school graduate with vocational/technical training in secretarial science. Associates Degree in a related field preferred. Minimum of three to five years of administrative experience, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Must have excellent written and verbal communication skills and a very high standard for service. Must be enthusiastic, a team player and possess thorough knowledge of current computer applications with above average typing skills. Must be able to handle multiple projects at one time and demonstrate confidentiality, attention to detail, prompt follow-through and accurate data entry skills.

Apply today! Submit an online job application.

NETWORK KEEPER - Desktop Support Technician

Part-time
Posted: 9/20/17
Grade 12
Salary: $15.13/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision, performs basic, routine support services for networked desktop PC’s and peripherals including installation, troubleshooting, maintenance/repair, upgrades, and user assistance.  Under close supervision, provides limited assistance with networking infrastructure and maintenance.  Reports to Systems Administrator.

Education and Experience:

Associates Degree in Computer Technology, Telecommunications Technology or a related field. One to two years of PC/LAN technology work or equivalent training and experience preferred. Must be able to work independently and work well with a team on a variety of tasks and priorities. Possess a high standard for service and thorough knowledge of current computer applications. Be able to lift up to 50 lbs. Must be available for weekend duty. Must possess or be eligible for a valid SC driver’s license.

Apply today! Submit an online job application.

ZOO KEEPER - PT Mammal Keeper - Farm/Education/Zebra/Ostrich

Part-time (24 hours/week)
Posted: 9/20/17
Grade 8
Salary: $12.62/hr

Ambassador Commitment:

Doing your part to support Riverbanks’ mission to foster appreciation and concern for all living things.

Responsibilities:

Under general supervision is responsible for the proper care of mammals in Riverbanks’ animal collection. Responsibilities will include working primarily with the domestic animals at the farm, the education animal ambassadors, ostrich and zebra. This position is responsible for feeding, cleaning and maintaining exhibits, works with veterinary staff to monitor and treat diseases, monitors animal behavior, and provides enrichment and training. This position will also be responsible for maintaining detailed behavioral, reproductive, and medical records and reports. In addition, this position will interact with Riverbanks guests and will be cooperative within a team to provide top quality animal care. This keeper will report to the Senior Keeper and the Assistant Mammal Curator.

Education and Experience:

Associate's degree in biology, zoology or wildlife management, Bachelors preferred, and one to two years experience working with zoo/exotic animals in a professional setting, or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Experience working directly with domestic and/or exotic hoofed animals preferred. Must possess or qualify for a valid SC driver's license.

Apply today! Submit an online job application.

SSA — Food Service, Catering, and Retail

Service Systems Associates (SSA) is the on-site provider of culinary and retail experiences at Riverbanks Zoo and Garden. SSA is an Equal Opportunity Employer and offers a variety of full- and part-time positions at Riverbanks throughout the year. Benefits will vary.

Current Job Openings with SSA (last updated on September 12, 2017)

Retail Sales Associates

Part-time (Weekday and Weekend availability.)
Posted: 3/10/17

Description: SSA is currently hiring for seasonal retail sales positions at Riverbanks Zoo. Candidates must be energetic and outgoing with the public, detail oriented and can work in a fast paced environment. Previous customer service or retail sales experience is preferred. Candidates must be available weekdays and weekends as work schedules could vary.

Apply today! Submit an online job application.

Assistant Retail Operations Manager

Full-time
Posted: 5/5/17

REPORTING RELATIONSHIP:  Reports to the Retail Operations Manager, Assistant General Manager,  and General Manager.

WORK SCHEDULE:  Flexible, includes weekends, holidays, and night events throughout the year.  

WORK & BENEFIT STATUS:Full Time, hourly. Eligible for full benefits package, including Health, Dental, & Vision insurance, paid vacation, 401-K, life insurance, and disability.

SUMMARY OF DUTIES AND RESPONSIBILITIES:  The Assistant Retail Operations Manager is responsible for partnering with the Retail Operations Manager to ensure the successful operation of the Gift Shop & other locations within the Riverbanks Zoo.  These responisbilities fall solely on the Assistant ROM when the ROM is not present. Training, Development, Recruiting, Hiring, and Coaching are essential duties in addition to all Merchandising and Retail responsibilities.  The AROM will be a role model for excellence in guest service and execute SSA and RBZ standards for Guest Experience at all times.  Maintaining and building strong relationship with our Client (RBZ) is critical to the operation and the roles of AROM.

MANAGEMENT

  • Assists the Retail Operations Manager in managing the day to day operations of all retail and stock room locations at the Zoo and oversees operations during Retail Operations Manager’s absence.
  • Assists Retail Operations Manager in scheduling adequate staff according to labor budget guidelines while being responsible for constructing daily schedules to effectively operate the store.
  • Responsible for staff providing each zoo visitor uncompromised hospitality and quality service.
  • Leads the daily successful operation of all retail and stock locations at the Zoo. Leads and Manages the Supervisory Team, Administrators, & entire Associate staff in the day-to-day operation.
  • Accountable for all development and implementation of SSA customer services initiative and employee incentive programs
  • Directs the maintenance of all shops to be presented consistently in a clean, attractive, and highly marketable condition and coordinates with ROM, AGM, and/or GM in the repair and/or replacement of all fixtures and equipment.
  • Provides a solid relationship with all departments and builds client relations while maintaining business standards and expectations
  • Expected to be knowledgeable on Point-of-Sale software management in both front and back office settings as well as a working knowledge of maintenance and education of system operation management to entire staff.

MERCHANDISING / INVENTORY MANAGEMENT

  • Responsible for all inventory on Zoo premises
  • Responsible for evaluating and maintaining inventory levels in the stores in partnership with Supervisory, Associate, and Warehouse Teams
  • Coordinates with the Head Buyer and ROM to effectively merchandise and display product 
  • Directs management team in the handling of MOS, Damages, and Interdepartmental Purchases.
  • Overseas the completion of cycle counts as well as a bi-annual physical inventory.

 

HUMAN RESOURCES
  • Coordinates with ROM to execute detailed and thorough recruiting, interviewing, and following through of all required hiring procedures. Attends and participates in job fairs as well as other types of recruiting functions. 
  • Coordinates with ROM and SSA HR Department in execution of effective completion of all aspects of human resources including, but not limited to: employee counseling, evaluations, payroll functions, uniform management, time-keeping management, and attendance record keeping.  
  • Coordinates with ROM and SSA HR Department in assuring all hiring, promotion, and termination processes comply with applicable local, state, and federal laws.  Remains knowledgeable in all applicable safety regulations.
  • Assists ROM on instructing the proper training of all new hires. This includes a thorough review of all RBZ and SSA policies and procedures relating to their position.  Provides new hires with information regarding benefits, rate of pay, and other related information.
  • Coordinates with ROM in conducting customer service, sales, and product knowledge training sessions to assure that each employee is properly and thoroughly prepared to perform his/her duties.

FINANCIAL

  • Coordinates with GM, AGM, and ROM to set and exceed monthly and yearly sales goals.
  • Directs management team on daily, weekly, and period reporting according to the corporate policies and procedures as well as those of the branch. 
  • Coordinates with ROM and Admin Team to maintain a secure and safe cash room and adequate change fund for the preparation of banks and the providing of change to store personnel. 
  • Assists in the training and supervision of cash room personnel and documenting employee exceptions from established cash handling procedures
  • Coordinates with ROM on directing the new employee orientation regarding cash handling procedures.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.  The General Manager reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

JOB REQUIREMENTS

  • Minimum of 3 (three) years management of multi-million dollar retail operation
  • Should have 4 (four) years or more total retail management experience
  • Experience in managing over 30 employees at one time is required
  • Must have retail point-of-sale operating system experience as well as other related computer experience such as Excel, Word, and Power Point
  • Store financial analysis and budget creation and review is required
  • Experience in providing customer service training classes
  • Hiring, training and staff development experience required
  • Must have flexible availability – seven days a week – early mornings and late nights are possible
  • Holiday’s, weekends, and other times will be required
  • Experience in working with all levels of management and clients

Service Systems Associates Inc. & the Riverbanks Zoo is an Equal Opportunity Employer

Apply today! Submit an online job application.

Catering Operations Banquet and Event Server

Part-time (10–40 hours weekly depending on season)
Posted: 9/12/17

Description: Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Based on Experience.

Duties and Responsibilities:

  • Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Maintain a professional appearance and mannerism.
  • Assist with set-up of tables, linens, chairs, etc, for full service of events.
  • Provide excellent food and beverage service for events.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
  • Maintain knowledge of policies and procedures.
  • Pay close attention to detail.
  • Maintain sense of urgency when on the service floor.
  • Maintain back of the house, front of the house and side work duties for overall productivity.
  • Maintain positive and professional attitude.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff members for overall event success.
  • Work well within a team and independently.
  • Must be able to take initiative, Ability to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Complete all other duties as assigned.

Requirements:

  • High school diploma or GED certificate.
  • Customer Service or waiter experience.
Apply today! Submit an online job application.

Concessions Associate

Part-time (Weekends,holidays, and special event evenings required)
Posted: 9/12/17

Description: SSA currently has positions open for concession associates at Riverbanks Zoo. Ideal candidates will enjoy working with the public in a fast paced environment, have some customer service experience and be committed to detail and maintaining a clean work environment. A positive attitude is mandatory in this position. Previous customer service experience is a plus. Position is seasonal and hours vary according to availability.

Please be sure to set your voicemail prior to applying.

Compensation: $7.50 Starting pay

Apply today! Submit an online job application.
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