Guest Relations

Whether you’re admiring a garden, catching an animal presentation or talking with a member of our staff, Riverbanks Zoo and Garden strives to provide a consistent, excellent and memorable experience for all of our guests.

Accessibility

Riverbanks Zoo and Garden is dedicated to creating a high-quality recreational experience for all our visitors.

A complete list of Riverbanks Zoo and Garden’s services, presentations and attractions can be found on the visitor’s guide/map. If you need assistance during your visit, please ask any uniformed employee. For additional information prior to your visit, please call 803.779.8717.

Access

All exhibits, restrooms, trams, restaurants and gift shops are wheelchair accessible; however, the upper portion of the Woodlands Walk nature trail is not.

Wheelchair-accessible restrooms and drinking fountain locations:

  • Main Entry Plaza
  • Discovery Center
  • Ndoki Plaza
  • Palmetto Plaza
  • Carousel Plaza
  • Bog Garden
  • Botanical Garden Magnolia Center
  • Waterfall Junction Learning Center

Admission

All Riverbanks guests are required to pay general admission fees or obtain a membership for entry into the Zoo and Garden.

First Aid/Public Safety

Public Safety and First Aid are located near the main entrance to the Zoo and at Waterfall Junction. In case of emergency, please notify a uniformed employee or call Public Safety at 803.602.0814.

Parking

Handicapped parking spaces are available in the Zoo’s visitor parking lot and the Garden’s visitor parking lot. Official state handicapped parking permit is required.

Service Animals

  • Pets are not allowed inside Riverbanks Zoo and Garden. Guests who rely on service animals may bring them into the Zoo, provided that the animals remain properly leashed. Guests are solely responsible for the care and control of their animals. Riverbanks adheres to ADA requirements regarding service animals. To view the full policy, please visit the ADA website.
  • Kennels are not available for those who need to leave their service animal during their Zoo stay.

Transportation

  • A complimentary tram runs every 5 to 10 minutes between the amphitheater in the Botanical Garden and the scenic Saluda River Footbridge that leads to the Zoo. The tram is accessible to wheelchair users, and the bridge spans the Saluda River for approximately 800 feet.
  • Electronic convenience vehicles (ECVs), wheelchairs and strollers are available for rent at the Riverbanks Gift Shop just inside the Zoo entrance.

Rentals

The park is handicapped accessible except for the upper portions of the Woodlands Walk. Trams are wheelchair and stroller accessible. For the convenience of Riverbanks guests, wheelchairs and strollers are available for rent at the Riverbanks Gift Shop in the Zoo’s main entry plaza and at the Garden ticket booth. All rentals are first-come, first-served based on availability. No advance reservations are accepted.

  • Single Stroller — $8.00*
  • Double Stroller — $11.00*
  • Wheelchair (manual) — $8.00*
  • Electric Mobility Scooter (limited qty) — $33.00*

*All rentals are also subject to a $5.00 fully refundable deposit upon return and taxes.

Amenities

Trams

Complimentary tram rides are offered every 5 to 10 minutes between the amphitheater in the Botanical Garden and the scenic Saluda River Footbridge that leads to the Zoo. The tram is accessible to wheelchair users, and the bridge spans the Saluda River for approximately 800 feet.

Picnic Area

A wooded area with picnic tables and trash facilities is located at the west end of the Zoo’s parking lot. There are no restrooms in the picnic area. Visitors may leave the Zoo for picnics and return to the park without any additional charge by presenting the original admission receipt. For the safety and comfort of our guests, the following items are not permitted in the picnic area: open fires, grills of any type, pets (except service dogs), fireworks, firearms, radios, alcohol or smoking.

Restrooms

Riverbanks’ restrooms can accommodate large groups and are located in several areas throughout the park including the Zoo’s main entry plaza, near the Aquarium, across from the elephant exhibit, next to the Farm, and near the carousel. There are also facilities in the Bog Garden plaza at the Botanical Garden entrance, inside the Learning Center at Waterfall Junction and in the Magnolia Center in the Walled Garden. In addition, a private room for nursing mothers is located inside the SCE&G Guest Relations Center.

ATM

Two ATM machines are conveniently located in the Zoo and one at Waterfall Junction.

Lost & Found

Lost & found is located at the Zoo’s main entrance.

First Aid

First Aid is located near the main entrance to the Zoo and at Waterfall Junction. In case of emergency, please notify a uniformed employee or call Public Safety at 803.602.0814.

Visiting Groups

Group discounts are available for groups of 15 or more. For the best rate, pay online in advance or make reservations two weeks prior to your visit.

Private Functions

Facility rentals and catering are available for private corporate events and weddings.

Park Manners

  • Riverbanks does not allow pets, food, drinks, coolers, skates or radios in the park. Exceptions to this rule may be granted for guests with special needs. Please inquire at the front gate.
  • Please do not feed the animals.
  • Riverbanks is a smoke-free facility.

Café & Snacks

Base Camp Provisions

(open seasonally)

ICEE, pretzels, popcorn and nachos.

Carousel Ice Cream Shop

(open seasonally)

Hand-scooped ice cream, soft serve ice cream, ICEE, popcorn, cotton candy, Starbucks Coffee and souvenirs.

The Cone

(open seasonally)

Soft serve ice cream, ICEE, popcorn and cotton candy.

Dippin’ Dots

(open seasonally)

Hand-scooped Ice Cream of the future.

The Farmer’s Market

(open seasonally)

Sno Cones, popcorn, cotton candy, bagged chips and drinks.

ICEE Hut

(open seasonally)

‘Mix It Up’ ICEE, popcorn and cotton candy.

Kodiak Point

(open daily at 9:00am)

Starbucks Coffee, soft serve ice cream and ICEE.

Ndoki Pizza

(open seasonally)

Stone-fired pizza, made-to-order salads and artisan sandwiches.

Oasis

Soft Pretzels, Nachos, ICEEs, Fountain Beverages, Popcorn, Cotton Candy and Snacks. View menu. (PDF)

Ruth’s Market

Home to the famous biscuit cake! Mouth watering selections include strawberries and cream, caramel and whipped cream, and chocolate with chocolate mousse.

Solo’s Market

(open seasonally)

Hand-battered chicken tenders, fried pickles, fried potato spirals, ICEE, snacks and more.

Tuskers

(open year round at 9:00am)

Fresh made-to-order salads, hand-battered chicken tenders, 100% Angus beef burgers, pizza, Artisan sandwiches and Fun Kid’s Meals. Starbucks Coffee and iced coffee drinks also available. View menu. (PDF)

3-Star Certified Green Restaurant®

Shops & Souvenirs

Carousel Ice Cream Shop

(open seasonally)

Have a sweet tooth? This is the spot for you! Enjoy a variety of candy and hand-scooped ice cream. Offers kid selection of Riverbanks keepsakes.

Riverbanks Gift Shop

(open year round at 9:00am)

We have an enormous selection of Riverbanks keepsakes! Clothing, hats, stuffed animals, toys, film, souvenirs, stroller and wheelchair rentals.

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