Job Opportunities

Join us because Riverbanks Zoo and Garden is a great place to work and grow!

It takes an incredible team of talented people to operate one of America’s best zoos. Be a part of what makes Riverbanks Zoo and Garden so remarkable! Riverbanks and Service Systems Associates offer a variety of full- and part-time job opportunities at the Zoo and Garden in an exciting and dynamic work environment.

Riverbanks Zoo and Garden — Administration, Animal Care, Education, Guest Services, Grounds, Horticulture, Housekeeping, Maintenance and Public Safety

An exciting multi-million dollar major expansion is underway at Riverbanks Zoo and Garden, promising a world-class guest experience at every turn. Come grow with us! Riverbanks is an Equal Opportunity Employer.

Benefits of Employment with Riverbanks vary for full-time and part-time employees.

  • State health and life insurance plans.
  • State retirement plan.
  • State credit union eligibility.
  • Sick and vacation leave.
  • 50% discount in riverbanks restaurants.
  • 20% discount in riverbanks gift shops.
  • Employee of the month recognition program.
  • Employee activities and celebrations.
  • Employee membership.
  • Free guest passes each year.

Current Job Openings with Riverbanks (last updated on February 24, 2017)

Riverbanks accepts applications via an online submission process only for current open positions; walk-in applications are not accepted. To apply, click on the online application button for the position you are interested in below. All applicants will receive notice of receipt of their application by an electronic auto-response; however, only the top candidates for each position will be contacted via telephone. If you are not contacted for an interview, please be assured that your resume will be kept on file for one year should a similar opportunity arise.

Attractions Attendant

Seasonal (Seasonal position through mid-September. Up to 40 hrs/week - weekend availability required)
Posted: 2/2/17
Grade 2
Salary: $8.18/hr

Duties: Under direct supervision, provides an outstanding guest experience while ensuring safe operation of the Zoo’s attractions. Works in a variety of locations throughout the park including carousel, giraffe feeding platform, train, rockwall, etc. Handles purchase transactions and manages cash/tokens. Communicates with the public about Riverbanks' exhibits, attractions, services and policies. Reports to the Attractions Supervisor. 

Requirements: High school diploma and 6 months of guest service work experience (preferred). Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift 50lbs. and be able to walk long distances repetitively. Must be available week days and weekends.

Apply today! Submit an online job application.

Tram Driver

Seasonal (Seasonal position through mid-September. Up to 40 hrs/week - weekend availability required)
Posted: 2/2/17
Grade 2
Salary: $8.18/hr

Duties: Under general supervision, operates a multi-car tram along assigned routes to transport guests of the zoo and garden to and from central loading areas. Provides outstanding guest service while also practicing safe driving habits. Delivers safety speeches and provides assistance to guests with loading and unloading. Completes a daily pre-opening inspection of the tram. Maintains records and prepares reports as required. Must also be available to work evening events as needed. Reports to the Attractions Supervisor.

Requirements: High school graduate. Previous passenger transportation and/or guest service experience (preferred). Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift up to 20 lbs., be able to sit or stand for long periods of time and work well in a team setting. Must possess or be eligible for a valid SC driver’s license.

Apply today! Submit an online job application.

Waterfall Junction Lifeguard/Attendant

Seasonal (Seasonal position through mid-September. Up to 40 hrs/week - weekend availability required)
Posted: 2/2/17
Grade 4
Salary: $9.42/hr

Duties: Under limited supervision is responsible for supervision, safety, and general operation of the Waterfall Junction water play area and Children’s Garden portion of Riverbanks Zoo. Monitors guests and facilities to ensure rules and policies are enforced. Maintains a high level of customer service at all times. Reports to the Attractions Supervisor.

Requirements: High school diploma and 6-12 months of working experience or any equivalent combination of education, training and experience which provides the required skills, knowledge and abilities. Prior work as a Lifeguard or in a water park environment preferred but not necessary. Must possess a valid Lifeguard, or Shallow Water Lifeguard Certificate from a nationally recognized training organization. Must possess a valid CPR, First Aid, and AED certification from a nationally recognized training organization.

Apply today! Submit an online job application.

Zip Line Adventure Guide

Seasonal (Seasonal position through mid-September. Up to 40 hrs/week - weekend availability required)
Posted: 2/2/17
Grade 4
Salary: $9.42/hr

Duties: Under general supervision, works with a team to operate the zip line attraction at Riverbanks. Works with Senior Zip Line Guides and management to ensure the safe and efficient operation of the course and consistent high quality service to all guests. Works with small groups of guests over an extended period of time to facilitate their positive experience. Demonstrates excellent guest service and communication skills. Is comfortable with heights and making judgment calls about guest participation. Reports to the Attractions Supervisor.

Requirements: Must be at least 18 years of age with a HS diploma and demonstration of responsible job experience. Some college education is preferred. Must have excellent communication and leadership skills. Safety training and adventure-base programming knowledge preferred. Must successfully complete paid on-site training and work an apprenticeship on Riverbanks’ zip line course in order to continue employment.

Apply today! Submit an online job application.

Education Program Instructor/Interpreter

Part-time (Schedule varies, availability Monday - Sunday, weekend work required)
Posted: 2/8/17
Grade 6
Salary: $10.45/hr

Duties: Cross-trained to facilitate education programs for groups of children of various ages toddlers through college as well as conduct interpretive presentations throughout the park. Manage children and crowds of guests while leading them through engaging educational programming. Implement lessons and program scripts that are written in accordance to Riverbanks education standards. Interact with school teachers, chaperones, parents, families, general public, and members of the Education team. Conduct program evaluations and respond to feedback. Work under the direction of the Coordinator of Family and Outreach Programs, Coordinator of Interpretive Programs and the Coordinator of School Programs.

Requirements: Must be enrolled in or be a graduate of a Bachelors program in Education or Science related field with some teaching experience, or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities. Must have a strong base knowledge of science as it relates to animals and plants. Must be comfortable handling animals (small mammals, reptiles, and birds) and animal artifacts. Must be CPR/First Aid certified. Must demonstrate enthusiasm and a commitment to high quality programming and care of our guests.

Apply today! Submit an online job application.

Half Day Camp/Substitute Counselor

Temporary (Part-time Temp: May 20, May 30 - August 11, 2017)
Posted: 2/15/17
Grade 4
Salary: $10.45/hr

Duties: Leads summer camp educational programs. Curriculum topics include, but are not limited to: zoology, botany, ecology, conservation, behavioral science, and other natural & physical sciences. Supervises and motivates groups of 15 children (ages 4-5 years old) per week until noon. One to three days per week half day camp/sub counselors will sub for a full time camp counselor through the end of the regular camp day (4pm) and maybe asked to assist with extended stay (5:15pm). Enthusiastically presents planned activities, leads zoo and garden tours in an age-appropriate manner that is fun and engaging. Manages group behavior and demonstrates a passion for nature and children. Acts as positive role model for campers, parents, and fellow staff, inspiring progressive conservation actions throughout activities and lessons.

Requirements: Must be enrolled in a degree-seeking secondary education program, with one to two years experience working with children in an educational or instructional setting (formal or informal teaching, camp staffing, tutoring, coaching, lessons, etc) or any equivalent combination of training and experience, which provides the required skills, knowledge and abilities. Must have a good knowledge of natural science. Must possess or be eligible for a valid S.C. driver's license. Must have and be able to provide proof of current CPR/First Aid certification and a negative TB test by the first day of training. Must be available for all training dates: May 20, 30, 31 and June 1-2, from 8am to 5pm. Must be available at least 9 out of 10 weeks of camp - June 5 through August 11 working Monday - Friday 8:00AM - 4:30PM.

Apply today! Submit an online job application.

Summer Camp Counselor

Temporary (Full-time Temp: May 20, May 30 - August 11, 2017)
Posted: 2/15/17
Grade 4
Salary: $10.45/hr

Duties: Leads summer camp educational programs. Curriculum topics include, but are not limited to: zoology, botany, ecology, conservation, behavioral science, and other natural & physical sciences. Supervises and motivates groups of 15-25 children (between the ages of 4 and 12 years old) per week. Enthusiastically presents planned activities, leads zoo and garden tours in an age-appropriate manner that is fun and engaging. Manages group behavior and demonstrates a passion for nature and children. Acts as positive role model for campers, parents, and fellow staff, inspiring progressive conservation actions throughout activities and lessons.

Requirements: Must be enrolled in a degree-seeking secondary education program, with one to two years experience working with children in an educational or instructional setting (formal or informal teaching, camp staffing, tutoring, coaching, lessons, etc.) or any equivalent combination of training and experience, which provides the required skills, knowledge and abilities. Must have a good knowledge of natural science. Must possess or be eligible for a valid S.C. driver's license. Must have and be able to provide proof of current CPR/First Aid certification and a negative TB test by the first day of training. Must be available for all training dates: May 20, 30, 31 and June 1-2, from 8am to 5pm. Must be available at least 9 out of 10 weeks of camp - June 5 through August 11 working Monday - Friday 8:00AM - 4:30PM.

Apply today! Submit an online job application.

Pony Ride Attendant

Seasonal (Seasonal position through mid-September. Up to 40 hrs/week - weekend availability required)
Posted: 2/22/17
Grade 2
Salary: $8.18/hr

Duties: Under general supervision, operates the pony ride attraction at the Riverbanks Farm. Attendants lead the ponies around the trail while interacting with young pony riders. Attendants must provide an outstanding guest experience while ensuring safe operation. Responsible for the pony attraction opening and closing tasks which may include: feeding, grooming and cleaning. Reports to the Attractions Supervisor.

Requirements: High school diploma and 6 months of guest service work experience (preferred). Must be willing and able to interact with guests of all ages. Must be able to work outdoors in all weather conditions, be able to lift 50lbs. and be able to walk long distances repetitively. Must be available week days and weekends.

Apply today! Submit an online job application.

SSA — Food Service, Catering, and Retail

Service Systems Associates (SSA) is the on-site provider of culinary and retail experiences at Riverbanks Zoo and Garden. SSA is an Equal Opportunity Employer and offers a variety of full- and part-time positions at Riverbanks throughout the year. Benefits will vary.

Current Job Openings with SSA (last updated on February 27, 2017)

Retail Sales Associates

Part-time (Weekday and Weekend availability.)
Posted: 1/9/16

Description: SSA is currently hiring for seasonal retail sales positions at Riverbanks Zoo. Candidates must be energetic and outgoing with the public, detail oriented and can work in a fast paced environment. Previous customer service or retail sales experience is preferred. Candidates must be available weekdays and weekends as work schedules could vary.

Apply today! Submit an online job application.

Catering Operations Banquet and Event Server

Part-time (10–40 hours weekly depending on season)
Posted: 1/25/17

Description: Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Catering Operations Banquet and Event Servers report to the Catering Operations Manager and Assistant Manager. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Compensation: Starting at $9.00. Based on Experience.

Duties and Responsibilities:

  • Uphold the highest level of customer service.
  • Maintain a friendly and approachable attitude towards guests and staff.
  • Maintain a professional appearance and mannerism.
  • Assist with set-up of tables, linens, chairs, etc, for full service of events.
  • Provide excellent food and beverage service for events.
  • Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
  • Maintain knowledge of policies and procedures.
  • Pay close attention to detail.
  • Maintain sense of urgency when on the service floor.
  • Maintain back of the house, front of the house and side work duties for overall productivity.
  • Maintain positive and professional attitude.
  • Seek council from management when needed.
  • Maintain clear and open communication between all staff members for overall event success.
  • Work well within a team and independently.
  • Must be able to take initiative, Ability to work well under pressure.
  • Follow Health and Safety practices at all times.
  • Complete all other duties as assigned.

Requirements:

  • High school diploma or GED certificate.
  • Customer Service or waiter experience.
  • All interested inquiries will need to include a resume and list of 3 professional references.
Apply today! Submit an online job application.

Concessions Associate

Part-time (Weekends and holidays required)
Posted: 1/25/17

Description: SSA currently has positions open for concession associates at Riverbanks Zoo. Ideal candidates will enjoy working with the public in a fast paced environment, have some customer service experience and be committed to detail and maintaining a clean work environment. A positive attitude is mandatory in this position. Previous customer service experience is a plus.

Apply today! Submit an online job application.

Assistant Catering Operations Manager

Full-time
Posted: 2/16/17
Skills: Organization, Microsoft Programs, Event Operations, Guest Service, People Skills

Position Summary:
Service Systems Associates is seeking a motivated event professional who wants to be part of a growing fast paced organization. Must have the ability to work in all weather conditions.

General Purpose: This position assists the Catering Operations Manager with all catering event orders and planning the execution of all events and set up requests. You will support the management of a team of up to 30. Must have the ability to communicate with on-site client and coordinate last minute needs.

Essential Duties
  • Creative and in the know of current trends
  • Familiar with basic food and beverage knowledge
  • Practices Safe Serving
  • Understands the importance of Client Relations
  • Supports management for all hourly Catering Staff
  • Oversees success of event from start to finish
  • Assists Catering Manager to coordinate equipment and set up needs with Chef and BOH team

Job Requirements
  • 2+ years of event experience preferred
  • Experience with managing people
  • Time management skills
  • Ability to delegate and multi-task
  • Written and verbal skills
  • Familiarity with Microsoft Programs
Apply today! Submit an online job application.

Private Events Assistant

Full-time
Posted: 2/27/17

Salary: $10-$12 per hour (Based on Experience)

Benefits: N/A

Brief Outline — This position has three main areas of focus:

  • Support the Event Staff will all office administrative duties, including updating and sending weekly financial and logistical reports, together with data management generated by software.
  • Handle the sales and pre-event coordination of all ‘basic’ internal events, Jungle Meals, and Children’s Birthday Parties.
  • Assist the Corporate Sales Manager with Client Relations, including working as an On-site Event Coordinator for a variety of events that take place on weekdays, nights and weekends.

SPECIFIC RESPONSIBILITIES:

  • Answer calls and direct them appropriately.
  • Become proficient in the use of event software, follow procedures as set and always quality control any data that is inputted.
  • Work professionally and respectfully with all vendors, clients, and other departments who may be involved in the event process.
  • Prepare for and attend the weekly sales meeting, having completed any of your actions points from the previous meeting.
  • Collecting and processing client payments.
  • Responsible for accurately reporting financials every week along with sending out invoices.
  • Insure coordination of promotion material, ticket printing and written agreement development is done in a timely manner for all event and tickets clients.
  • Insure client contact and event information is accurately inputted into software on a daily basis.
  • Respond in a timely manner, with availability and appropriate information, to all requests.
  • Be the client’s on-site contact for assigned events ensuring a high level of customer service and that all aspects of the event are set-up.
  • Professionally troubleshoot any issues that arrive prior to or during the event.
  • Other projects as assigned by management.
  • Support all other departmental needs as requested from time to time by management.

KNOWLEDGE AND EXPERIENCE:

Vocational and Technical Skills: Word, Excel, Phone etiquette, and computer skills.

Experience: The ideal candidate has finished a degree of higher education, preferably relating to events and hospitality, or business, and covering aspects of event coordination and management or equivalent experience.

Interpersonal Skills: They must be willing to work as a team, communicating with their own department, suppliers and other departments of the Zoo at all times. The job holder must have a confident yet assuring manner with clients at all times. Excellent oral and writing communication skills are required in order to make any client experience a success.

Apply today! Submit an online job application.
Connect
@