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Policy for Donation of Complimentary Passes
Policy for Donation of Complimentary Passes

Each year Riverbanks receives numerous requests from a variety of individuals and organizations for complimentary admission passes to the Zoo. As you may expect, it is very difficult to honor every request. As a nonprofit organization that receives approximately 60 percent of its total revenue from admissions, it is necessary for Riverbanks to limit the number of complimentary admission tickets that we distribute each year.

The Riverbanks Donation Committee meets once every two weeks to evaluate all requests.

The following guidelines should help determine if your organization is eligible for complimentary passes.

Eligibility requirements:
Nonprofit organizations (501c3, 301c3) requesting complimentary passes for fundraisers or visits to the park will be given a maximum of four (4) complimentary passes. Fundraisers include auctions and raffles, but NOT door prizes.

The following groups are not eligible to receive complimentary pass donations:

  • Individuals or individual families
  • For-profit organizations
  • Religious groups utilizing tickets for festivals, bingo events, building funds or other activities that are not tied directly to a not for profit organization.
  • Political Parties
  • Organizations planning to use tickets as door prizes, contests, incentives, group admission, underprivileged groups, etc.

Coupon Program:
Organizations may receive coupons good for half off the adult general admission price (a discount of $4.25 per ticket) if they do not qualify for complimentary passes or need more than the four donated passes.

  • Coupons will be mailed to the requesting group and must be distributed by the group prior to arrival.
  • Each coupon is good for the purchase of up to six (6) reduced price admissions.

How to apply:
Nonprofit organizations wishing to apply for tickets should fill out our secure online Application for Donation of Complimentary Passes.

Every application received will be acknowledged. Please allow at least two weeks for a response.

Please note that phone calls will not be accepted. If you have a general question or a question about the status of a request, please use the application form. An e-mail will be forwarded to our donation committee, and we will respond as soon as possible.

Policy revised 9/30/04

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